Manager, Service Transformation

Oscar; New York (NY); Híbrido; USD 97.000 - 127.000; Tempo integral

Benefícios oferecidos por esta vaga

Unlimited vacation

Annual performance bonuses

Medical, dental, and vision benefits

Resumo da vaga

Oscar is seeking a Manager, Service Transformation in New York to lead cross-functional programs that advance Oscar's contact-center model, balancing high-quality human service with AI-enabled automation.

You will align enterprise partners around strategy, operating-model design, implementation, and change management, reporting to the Senior Director, Member and Provider Services, with a hybrid NYC schedule.

Qualificações

• 4+ years of experience in program management.
• 3+ years of experience in delivering projects/programs.
• Master's Degree in a related field.
• PMP or other program management certifications.
• Lean/Six Sigma certifications.
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting).

Responsabilidades

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives.
• May oversee team members directly as well as mentors team members and promotes colleagues' growth and professional development.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Conhecimentos

Program management

Project delivery

Stakeholder engagement

Formação

Master's Degree

PMP Certification or Program Management Certification

Lean/Six Sigma Certification

Healthcare experience

Descrição da vaga

About the role

The Manager, Service Transformation will lead cross-functional programs that advance Service Forward-evolving Oscar's contact-center model to balance high-quality human service with AI-enabled automation. This role will align enterprise partners around strategy, operating-model design, implementation, and change management, while also leading targeted initiatives that improve member and provider service performance.

You will report into our Senior Director, Member and Provider Services.

Work Location

This position is based in our New York office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $96,876 - $127,149 per year. The base pay for this role in all other locations is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives.
• May oversee team members directly as well as mentors team members and promotes colleagues' growth and professional development.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• 4+ years of experience in program management
• 3+ years of experience in delivering projects / programs
• Master's Degree
• PMP Certifications or Program Management Certifications
• Lean/Six Sigma Certifications
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting)

Bonus points

• Experience using data and metrics to drive improvements in programs
• Experience / background in a fast-paced operations environment
• Successfully executed enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency (Details)

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life insurance
• Disability insurance
• Paid wellness time and reimbursements

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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