Service Transformation Lead - AI-Enabled Change & Growth

Oscar; New York (NY); Hybrid; USD 97,000 - 127,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonuses

Medical, dental, and vision benefits

Job summary

Oscar is seeking a Manager, Service Transformation in New York to lead cross-functional programs that advance Oscar's contact-center model, balancing high-quality human service with AI-enabled automation.

You will align enterprise partners around strategy, operating-model design, implementation, and change management, reporting to the Senior Director, Member and Provider Services, with a hybrid NYC schedule.

Qualifications

• 4+ years of experience in program management.
• 3+ years of experience in delivering projects/programs.
• Master's Degree in a related field.
• PMP or other program management certifications.
• Lean/Six Sigma certifications.
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting).

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives.
• May oversee team members directly as well as mentors team members and promotes colleagues' growth and professional development.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Skills

Program management

Project delivery

Stakeholder engagement

Education

Master's Degree

PMP Certification or Program Management Certification

Lean/Six Sigma Certification

Healthcare experience

Job description

Oscar is seeking a Manager, Service Transformation in New York to lead cross-functional programs that advance Oscar's contact-center model, balancing high-quality human service with AI-enabled automation.

You will align enterprise partners around strategy, operating-model design, implementation, and change management, reporting to the Senior Director, Member and Provider Services, with a hybrid NYC schedule.