Service Team Lead: Dispatch & Customer Solutions

Hiab

Seguin (TX)

In loco

USD 42.000 - 68.000

Tempo pieno

3 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Health insurance

Vision insurance

Dental insurance

Life insurance

401k match

Paid time off

Tuition reimbursement

Referral program

Company devices

Descrizione del lavoro

HIAB USA is seeking a Dispatch Specialist to supervise technician coordination for service delivery, serve as the primary contact for maintenance calls, and oversee service orders from creation through closure. You will ensure technicians are efficiently utilized and orders are executed with accuracy.

The role requires a strong background in dispatching and customer service, with knowledge of DOT hours of service and proficiency in Salesforce/SAP.

Competenze

3+ years of dispatching experience preferred.
5+ years of customer service experience preferred.
Working knowledge of DOT hours of service.
Experience using Salesforce and SAP.
Must have a working knowledge of the geographical area covered.
Up to 10% travel required.
Valid Driver’s License is required.
High School diploma or equivalent required.

Mansioni

Provide first point of contact to customers/visitors/callers
Troubleshoot customer issues to determine service level required for proper resolution
Handle and schedule planned maintenance and contractual appointments with customers ensuring Technicians are effectively utilized and resource leveling within assigned area
Monitor open orders ensuring timely completion and closure of service appointments by technicians
Create estimates for customers – review estimates greater than $5,000 with District Service Manager
Quality control check for completed work orders prior to invoicing
Manage DOT hours of service for Technicians under purview