Service Team Lead

Hiab; Seguin (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401k match

Paid time off

Tuition reimbursement

Referral program

Company devices

Job summary

HIAB USA is seeking a Dispatch Specialist to supervise technician coordination for service delivery, serve as the primary contact for maintenance calls, and oversee service orders from creation through closure. You will ensure technicians are efficiently utilized and orders are executed with accuracy.

The role requires a strong background in dispatching and customer service, with knowledge of DOT hours of service and proficiency in Salesforce/SAP.

Qualifications

• 3+ years of dispatching experience preferred.
• 5+ years of customer service experience preferred.
• Working knowledge of DOT hours of service.
• Experience using Salesforce and SAP.
• Must have a working knowledge of the geographical area covered.
• Up to 10% travel required.
• Valid Driver’s License is required.
• High School diploma or equivalent required.

Responsibilities

• Provide first point of contact to customers/visitors/callers
• Troubleshoot customer issues to determine service level required for proper resolution
• Handle and schedule planned maintenance and contractual appointments with customers ensuring Technicians are effectively utilized and resource leveling within assigned area
• Monitor open orders ensuring timely completion and closure of service appointments by technicians
• Create estimates for customers – review estimates greater than $5,000 with District Service Manager
• Quality control check for completed work orders prior to invoicing
• Manage DOT hours of service for Technicians under purview

Skills

Dispatching experience

Customer service

DOT hours of service

Geographic knowledge

Travel readiness

Valid driver’s license

Education

High School diploma or equivalent

Tools

Salesforce

SAP

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Our benefits include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To supervise the coordination of Technicians for the delivery of service. Serve as a primary contact for customer calls for maintenance and repair. Be responsible for service orders throughout the service delivery process from creation/scheduling to closure.

Key responsibilities

• Provide first point of contact to customers/visitors/callers
• Troubleshoot customer issues to determine service level required for proper resolution
• Handle and schedule planned maintenance and contractual appointments with customers ensuring Technicians are effectively utilized and resource leveling within assigned area
• Monitor open orders ensuring timely completion and closure of service appointments by technicians
• Create estimates for customers – review estimates greater than $5,000 with District Service Manager
• Quality control check for completed work orders prior to invoicing
• Manage DOT hours of service for Technicians under purview

What we are looking for

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Valid Driver’s License is required
  • No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed
• High School diploma or equivalent required
• 3+ years of dispatching experience preferred
• 5+ years of customer service experience preferred
• Working knowledge of DOT hours of service
• Experience using Salesforce and SAP
• Must have a working knowledge of the geographical area in which you are covering
• Up to 10% travel required

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.