Service Team Lead

Hiab; Fontana (CA); On-site; USD 54,000 - 55,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401k with company match

Paid time off and holidays

Tuition reimbursement

Company phone/laptop

Referral program

Job summary

Hiab USA is seeking a Service Dispatcher to supervise technician coordination for the delivery of service, serve as the primary contact for maintenance calls, and manage service orders from creation to closure.

The role requires a valid DOT Medical Card and driver’s license, 3+ years of dispatching, 5+ years of customer service, knowledge of DOT hours of service, and experience with Salesforce and SAP; up to 10% travel. Compensation is hourly ($39-$40) with benefits.

Qualifications

• 1 year DOT Medical Card required and maintained.
• Valid Driver’s License required.
• High School diploma or equivalent required.
• 3+ years of dispatching experience preferred.
• 5+ years of customer service experience preferred.
• Working knowledge of DOT hours of service preferred.
• Experience using Salesforce and SAP.
• Must have working knowledge of the geographical area covered.
• Up to 10% travel required.

Responsibilities

• Provide first point of contact to customers/visitors/callers.
• Troubleshoot customer issues to determine service level required for proper resolution.
• Schedule planned maintenance and contractual appointments with customers; ensure Technicians are effectively utilized.
• Monitor open orders to ensure timely completion and closure of service appointments.
• Create estimates for customers; review estimates greater than $5,000 with District Service Manager.
• Quality control check for completed work orders prior to invoicing.
• Manage DOT hours of service for Technicians.

Skills

Dispatching

Customer service

DOT hours of service

Education

High School diploma

Tools

Salesforce

SAP

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Compensation Data

Salary ranges from $39.00-$40.00 per hour based on skills and experience.

Our benefits include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To supervise the coordination of Technicians for the delivery of service. Serve as a primary contact for customer calls for maintenance and repair. Be responsible for service orders throughout the service delivery process from creation/scheduling to closure.

Key responsibilities

• Provide first point of contact to customers/visitors/callers
• Troubleshoot customer issues to determine service level required for proper resolution
• Handle and schedule planned maintenance and contractual appointments with customers ensuring Technicians are effectively utilized and resource leveling within assigned area
• Monitor open orders ensuring timely completion and closure of service appointments by technicians
• Create estimates for customers – review estimates greater than $5,000 with District Service Manager
• Quality control check for completed work orders prior to invoicing
• Manage DOT hours of service for Technicians under purview

What we are looking for

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Valid Driver’s License is required
  • No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed
• High School diploma or equivalent required
• 3+ years of dispatching experience preferred
• 5+ years of customer service experience preferred
• Working knowledge of DOT hours of service
• Experience using Salesforce and SAP
• Must have a working knowledge of the geographical area in which you are covering
• Up to 10% travel required

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

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We Are HiabHiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.