Dispatch Supervisor

CRG Search; Dallas (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Dispatch Supervisor, where you'll lead HVAC dispatch operations and ensure efficiency in scheduling and service delivery. This role is pivotal in managing a team, resolving conflicts, and implementing best practices to enhance performance. With a strong focus on employee well-being and growth, this innovative firm offers a supportive environment that values your contributions. If you're passionate about leading teams and optimizing operations in a dynamic industry, this opportunity is perfect for you.

Qualifications

• 3-5 years of HVAC dispatch or supervisory experience required.
• Strong understanding of service operations and route optimization.

Responsibilities

• Oversee and optimize HVAC dispatch operations for efficiency.
• Train and coach dispatch personnel to improve service delivery.

Skills

Leadership

Problem-solving

Communication

Conflict resolution

Decision-making

Education

High School Diploma or equivalent

3-5 years of experience in HVAC dispatch

Tools

Dispatch management software

CRM systems

Job description

Our client is a leader in the $1B multi-site HVAC category, serving some of the largest retail chains in the U.S. Known for their ethical culture and commitment to employee well-being, our client provides light commercial maintenance and repairs supporting over 7,000 store locations nationwide. With a focus on a growth mindset and resilience, they invest in their team through comprehensive training, technology, and a supportive work environment, ensuring our client remains a sought-after employer in the industry.

Summary

We are recruiting an organized dispatch supervisor to oversee and optimize HVAC dispatch operations. This role is crucial in managing daily dispatch activities, ensuring the efficient scheduling of technicians, and maintaining seamless coordination between teams. The ideal candidate will bring strong leadership, problem-solving skills, and a deep understanding of HVAC service logistics to drive operational success. Additionally, they will be responsible for coaching and training dispatch personnel, continuously improving processes, and resolving any escalations to ensure top-tier service delivery.

Primary Responsibilities

• Develop, implement, and maintain dispatching processes and guidelines to ensure operational efficiency.
• Assign and manage territories to maximize technician utilization and service coverage.
• Monitor dispatch boards and ensure accurate and timely technician scheduling.
• Handle technician and dispatcher escalations, resolving conflicts and service delays efficiently.
• Ensure compliance with company policies and check-in procedures for field technicians.
• Coordinate with Account Managers, Purchasing, and Estimating teams to streamline operations.
• Continuously analyze dispatch performance and identify areas for improvement.
• Implement best practices to optimize route efficiency and gross margins.
• Ensure dispatch operations align with company objectives and service standards.
• Design and lead training programs for new and existing dispatch personnel.
• Conduct performance evaluations and annual reviews to support team growth.
• Provide ongoing coaching and support to enhance dispatcher effectiveness.

Education, Skills, and Experience

• 3-5 years of experience in an HVAC dispatch or supervisory role.
• Strong understanding of HVAC service operations, scheduling logistics, and route optimization.
• Proven ability to lead and develop a team in a fast-paced environment.
• Strong decision-making and conflict-resolution skills to handle escalations.
• Excellent verbal and written communication for internal coordination and customer interactions.
• Proficiency in dispatch management software and CRM systems (preferred).

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Other

Industries

Facilities Services