Service Dispatch Lead: Customer Care & Tech Scheduling

Hiab; Seguin (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401k with company match

Paid time off

Tuition reimbursement

Job summary

Hiab is seeking a dispatch coordinator to supervise the coordination of Technicians for service delivery and to be the primary contact for maintenance calls. You will manage service orders from creation to closure and ensure efficient technician utilization across the covered area.

The role requires strong customer service experience, knowledge of DOT hours, and familiarity with Salesforce and SAP. Local travel up to 10% is expected.

Qualifications

• Coordinate service orders and technician scheduling with a focus onDOT hours of service.
• Provide first point of contact for customers and visitors.
• Maintain knowledge of local geography to support coverage.
• Experience with Salesforce and SAP is preferred.

Responsibilities

• Provide first point of contact to customers/visitors/callers.
• Troubleshoot customer issues to determine service level required for proper resolution.
• Handle and schedule planned maintenance and contractual appointments with customers ensuring Technicians are effectively utilized and resource leveling within assigned area.
• Monitor open orders ensuring timely completion and closure of service appointments by technicians.
• Create estimates for customers – review estimates greater than $5,000 with District Service Manager.
• Quality control check for completed work orders prior to invoicing.
• Manage DOT hours of service for Technicians under purview.

Skills

Dispatching

Customer service

DOT hours of service

Valid Driver's License

Education

High School diploma or equivalent

Tools

Salesforce

SAP

Job description

Hiab is seeking a dispatch coordinator to supervise the coordination of Technicians for service delivery and to be the primary contact for maintenance calls. You will manage service orders from creation to closure and ensure efficient technician utilization across the covered area.

The role requires strong customer service experience, knowledge of DOT hours, and familiarity with Salesforce and SAP. Local travel up to 10% is expected.