Field Service Team Lead

Hiab

Fontana (CA)

In loco

USD 54.000 - 55.000

Tempo pieno

4 giorni fa

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Vantaggi offerti da questo lavoro

Health, vision, dental insurance

401k with company match

Paid time off and holidays

Tuition reimbursement

Company phone/laptop

Referral program

Descrizione del lavoro

Hiab USA is seeking a Service Dispatcher to supervise technician coordination for the delivery of service, serve as the primary contact for maintenance calls, and manage service orders from creation to closure.

The role requires a valid DOT Medical Card and driver’s license, 3+ years of dispatching, 5+ years of customer service, knowledge of DOT hours of service, and experience with Salesforce and SAP; up to 10% travel. Compensation is hourly ($39-$40) with benefits.

Competenze

1 year DOT Medical Card required and maintained.
Valid Driver’s License required.
High School diploma or equivalent required.
3+ years of dispatching experience preferred.
5+ years of customer service experience preferred.
Working knowledge of DOT hours of service preferred.
Experience using Salesforce and SAP.
Must have working knowledge of the geographical area covered.
Up to 10% travel required.

Mansioni

Provide first point of contact to customers/visitors/callers.
Troubleshoot customer issues to determine service level required for proper resolution.
Schedule planned maintenance and contractual appointments with customers; ensure Technicians are effectively utilized.
Monitor open orders to ensure timely completion and closure of service appointments.
Create estimates for customers; review estimates greater than $5,000 with District Service Manager.
Quality control check for completed work orders prior to invoicing.
Manage DOT hours of service for Technicians.