Service Team Lead: Automotive Excellence

VIP, Inc.; Lewiston (ME); On-site; USD 65,000 - 90,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager II to lead and develop a high-performing service team in Lewiston, ME. The role focuses on delivering a superior customer experience while developing the next generation of managers through structured coaching and training.

You will ensure safety, schedule alignment, and adherence to VIP programs, guiding associates through LMS and vendor training to meet service standards and regulatory requirements.

Qualifications

• Two years related experience in automotive service management.
• Completion of two-year college or technical school program.
• Equivalent combination of education and experience.
• Valid driver’s license.

Responsibilities

• Ensure workplace safety is Priority #1 and follow safety policies and training.
• Learn VIP processes and build an extraordinary team to deliver better customer experience.
• Hire and develop associates; ensure LMS and vendor training compliance.
• Schedule the team to meet customer needs across all hours of operation.
• Communicate with the team via daily huddles and bi-monthly store meetings.
• Oversee service desk readiness and equipment maintenance; manage location prep.
• Enforce compliance with the service code of ethics and regulations.

Skills

People management

Leadership

Communication

Time management

Automotive servicing knowledge

Education

Two-year college or technical school

Tools

LMS training

Job description

VIP, Inc. is seeking a Service Manager II to lead and develop a high-performing service team in Lewiston, ME. The role focuses on delivering a superior customer experience while developing the next generation of managers through structured coaching and training.

You will ensure safety, schedule alignment, and adherence to VIP programs, guiding associates through LMS and vendor training to meet service standards and regulatory requirements.