Auto Service Manager: Team Leader & Customer Experience

VIP, Inc.; Augusta (ME); On-site; USD 65,000 - 90,000; Full time

Job summary

VIP, Inc. in Augusta, ME is seeking a Service Manager to lead a high-performing automotive service team and drive an exceptional customer experience.

You will ensure safety, maintain equipment and facility standards, and enforce service policies while coaching staff toward professional growth.

This role requires strong leadership, two years of automotive service management experience, ASE certifications, and the ability to schedule and coordinate service operations across the location.

Qualifications

• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.
• Current, valid driver’s license issued in state of residence.
• Equipment Safety Certification.
• ASE Certification C1 – Service Consultant required.
• ASE Certification P2 – Parts Specialist recommended.
• ASE Certification G1 – Maintenance and light repair recommended.
• State Inspection License Required (where applicable)

Responsibilities

• Maintain safety and compliance with service policies and regulations.
• Build and lead an extraordinary team to deliver top customer service.
• Schedule and deploy staff to meet customer needs across all hours.
• Train, coach, and develop associates; monitor LMS and vendor trainings.
• Oversee facility and equipment readiness and daily location prep.

Skills

People management

Leadership

Communication

Safety & compliance

Education

Two-year college or technical school program

Equivalent education/experience

Job description

VIP, Inc. in Augusta, ME is seeking a Service Manager to lead a high-performing automotive service team and drive an exceptional customer experience.

You will ensure safety, maintain equipment and facility standards, and enforce service policies while coaching staff toward professional growth.

This role requires strong leadership, two years of automotive service management experience, ASE certifications, and the ability to schedule and coordinate service operations across the location.