Automotive Service Leader: Build an Elite Team

VIP, Inc.; Gorham (ME); Hybrid; USD 65,000 - 90,000; Full time

Job summary

VIP, Inc. in Gorham, ME is seeking a Service Manager to lead a high-performing team and deliver an exceptional customer experience while upholding VIP’s safety and compliance standards.

The role emphasizes team development, adherence to policies, and ensuring efficient operations across all hours. A minimum background in automotive service management and related training is required, with ASE certifications encouraged.

Qualifications

• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.

Responsibilities

• Maintain workplace safety as Priority #1 and ensure compliance with policies and regulations.
• Build and develop an Extraordinary Service Team to deliver superior customer experiences.
• Schedule staff to meet customer needs across all hours of operation and communicate effectively with the team.
• Train and coach staff on the 5 for 5 process and ASE certifications where applicable.
• Oversee facility upkeep, equipment maintenance, and clean service department standards.
• Ensure compliance with the service Code of Ethics and all relevant regulations.

Skills

People management

Leadership

Communication

Time management

Automotive knowledge

Business acumen

Education

Two-year college or technical school

Job description

VIP, Inc. in Gorham, ME is seeking a Service Manager to lead a high-performing team and deliver an exceptional customer experience while upholding VIP’s safety and compliance standards.

The role emphasizes team development, adherence to policies, and ensuring efficient operations across all hours. A minimum background in automotive service management and related training is required, with ASE certifications encouraged.