Service Team Coordinator - Telehealth Call Center (Remote)

Lensa; Saint Petersburg (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in telehealth is seeking a Service Team Coordinator to manage customer service calls related to patient scheduling and inquiries. This full-time role focuses on delivering exceptional service to support patient health. Ideal candidates will have strong communication skills and a passion for serving others, especially seniors. Join us in transforming healthcare and making a difference every day!

Qualifications

• At least 1 year of customer service experience required.
• Preferably 1 year in a call center or healthcare setting.
• Experience with web-based CRM systems preferred.

Responsibilities

• Handle inbound and outbound customer service calls related to patient scheduling.
• Respond to patient inquiries following company care model.
• Document interactions using web-based tools.

Skills

Verbal communication

Active listening

Organizational skills

Multitasking

Customer service

Problem-solving

Fluency in English

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Service Team Coordinator - Telehealth Call Center (Remote)

1 day ago - Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day—for our patients and our team members. Are you innovative, entrepreneurial, and hardworking? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we rapidly expand, we need great people to join our team.

The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling, inquiries, and sales. This role focuses on delivering excellent customer service to support better patient health and comply with company policies and regulations. The position may require in-office presence when needed.

Essential Job Duties/Responsibilities

• Operate in a call center environment, handling inbound and outbound calls for patient scheduling, sales, and inquiries.
• Respond to patient inquiries following ChenMed’s care model.
• Follow up to ensure patient satisfaction, escalating issues as needed.
• Make timely decisions aligned with department standards and policies.
• Document interactions using web-based tools.
• Build and maintain positive relationships through prompt, accurate service.
• Collaborate with team members across departments to provide VIP customer service.
• Perform additional duties as assigned by management.

Knowledge, Skills, and Abilities

• Strong business acumen
• Understanding of core job functions, practices, and procedures
• Exceptional verbal communication and active listening skills
• Excellent organizational and multitasking abilities
• Passion for serving others, especially seniors, with proactive solutions
• Ability to work effectively in demanding environments
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Willingness to work overtime as needed
• Ability to travel locally, regionally, and nationwide up to 10%
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus

Education and Experience

• High school diploma or GED required
• At least 1 year of customer service experience required
• Preferably 1 year in a call center or healthcare setting
• Experience with web-based CRM systems preferred

ChenMed is transforming healthcare for seniors and America’s healthcare system. Family-owned and physician-led, we aim to improve health outcomes for our communities. We offer competitive pay, benefits, career growth, and a supportive work environment. Join us in making a difference every day!

Apply here if you are a current employee: https://careers.chenmed.com/i/us/en/homerevisited

Contingent workers, see the job aid to apply.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• IT Services and IT Consulting

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