Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

ChenMed; Orlando (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare provider as a Service Team Coordinator in a remote telehealth call center role. You will handle patient scheduling and inquiries while ensuring excellent customer service. The position requires strong communication skills and the ability to thrive in a fast-paced environment. Join us in transforming healthcare for seniors and enjoy competitive pay and benefits.

Benefits

Competitive pay

Benefits

Career growth

Positive work environment

Qualifications

• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience is highly preferred.

Responsibilities

• Handle inbound/outbound calls for patient scheduling, sales, and inquiries.
• Document interactions accurately.
• Collaborate with teams across departments to deliver VIP service.

Skills

Communication

Organizational Skills

Multitasking

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office

CRM Systems

Job description

Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Join to apply for the Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern role at ChenMed.

We’re unique. You should be, too. We’re changing lives every day for our patients and team members. Are you innovative, entrepreneurial, and driven? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we expand rapidly, we need talented individuals to join us.

The Service Team Coordinator handles inbound and outbound calls related to patient scheduling, inquiries, and sales. This role supports initiatives across ChenMed, ensuring excellent customer service and adherence to policies. It may require in-office presence when needed.

Schedule: Monday - Friday, 9:45AM-6:45PM.

Essential Duties

• Handle inbound/outbound calls for patient scheduling, sales, and inquiries.
• Respond to patient questions following ChenMed’s care model.
• Follow up to ensure satisfaction, escalate issues as needed.
• Document interactions accurately.
• Provide prompt, accurate service to foster loyalty.
• Collaborate with teams across departments to deliver VIP service.
• Perform additional duties as assigned.

Skills & Abilities

• Strong business understanding.
• Excellent verbal communication and active listening.
• Organizational and multitasking skills.
• Passion for serving seniors with proactive solutions.
• Ability to work in demanding environments.
• Proficiency in Microsoft Office and web-based CRM systems.
• Willingness to work overtime and travel up to 10%.
• Fluent in English; bilingual skills (Spanish, Creole, Vietnamese) a plus.

Qualifications

• High school diploma or GED.
• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience is highly preferred.
• Experience with CRM systems is a plus.

Join ChenMed in transforming healthcare for seniors. We offer competitive pay, benefits, career growth, and a positive work environment. Apply now or see the job aid for current employees.