Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

ChenMed; Lakeland (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Service Team Coordinator for their Telehealth Call Center. This remote role involves managing patient scheduling and inquiries, ensuring excellent customer service, and collaborating with team members. Ideal candidates will possess strong communication skills and a passion for serving seniors. Join a team dedicated to transforming healthcare and enjoy great benefits and career growth.

Benefits

Great benefits

Career growth

Work-life balance

Qualifications

• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience is highly preferred.

Responsibilities

• Handle inbound and outbound calls related to patient scheduling and inquiries.
• Document interactions using web-based technology.
• Collaborate with team members to ensure VIP customer service.

Skills

Communication

Organizational Skills

Customer Service

Active Listening

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Web-based CRM systems

Job description

Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Join to apply for the Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern role at ChenMed.

We’re unique. You should be, too. We’re changing lives every day for our patients and team members. Are you innovative, entrepreneurial, and ambitious? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we expand rapidly, we need great people to join our team.

The Service Team Coordinator handles inbound and outbound calls related to patient scheduling, inquiries, and sales. The role focuses on providing excellent customer service to support better patient health, assisting with key business functions across ChenMed, and maintaining compliance and quality standards. This position may require in-office presence when needed.

Schedule: Monday - Friday, 9:45AM-6:45PM.

Essential Job Duties/Responsibilities

• Handle inbound and outbound calls related to patient scheduling, sales, and inquiries.
• Respond to patient inquiries following ChenMed’s care model.
• Follow up with patients to ensure satisfaction and escalate issues as needed.
• Make timely decisions according to department standards and policies.
• Document interactions using web-based technology.
• Provide prompt, accurate service to promote loyalty and maintain relationships.
• Collaborate with team members across departments to ensure VIP customer service.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong business understanding.
• Excellent verbal communication and active listening skills.
• Organizational and multi-tasking skills.
• Passion for serving others, especially seniors.
• Ability to operate in a demanding environment.
• Proficiency in Microsoft Office and other systems.
• Willingness to work overtime and travel up to 10% as needed.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

• High school diploma or GED.
• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience is highly preferred.
• Experience with web-based CRM systems.

We’re transforming healthcare for seniors and America’s healthcare system. Join us to make a difference and enjoy great benefits, career growth, and work-life balance. Apply now if you’re ready to change lives and be part of our team.