Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

ChenMed; Tampa (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

ChenMed is seeking a Service Team Coordinator for their Telehealth Call Center. This remote role involves managing patient scheduling and inquiries while providing exceptional customer service. Ideal candidates have a high school diploma, customer service experience, and a passion for serving seniors. Join a rapidly expanding team dedicated to transforming healthcare for seniors.

Benefits

Competitive pay

Career growth opportunities

Supportive work environment

Qualifications

• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience in a fast-paced setting is highly preferred.

Responsibilities

• Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
• Respond to patient inquiries aligned with ChenMed’s care model.
• Collaborate with team members across departments to ensure VIP customer service.

Skills

Business acumen

Verbal communication

Active listening

Organizational skills

Multi-tasking

Proactive solutions

Keyboarding

Microsoft Office Suite

Fluency in English

Bilingual skills (Spanish, Creole, Vietnamese)

Education

High school diploma or GED

Tools

Web-based CRM systems

Job description

Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Be among the first 25 applicants

We’re unique. You should be, too.

We’re changing lives every day for our patients and team members. Are you innovative, entrepreneurial, and ambitious? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we rapidly expand, we need great people to join our team.

The Service Team Coordinator handles inbound and outbound calls related to patient scheduling, inquiries, and sales. You will provide excellent customer service, supporting better patient health, and assist across various departments, adhering to policies and regulations. This role may require in-office presence when needed.

Schedule: Monday - Friday, 9:45AM-6:45PM.

Essential Job Duties/Responsibilities

1. Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
2. Respond to patient inquiries aligned with ChenMed’s care model.
3. Follow up to ensure satisfaction and escalate issues as needed.
4. Make timely decisions following department standards.
5. Document interactions via web-based technology.
6. Maintain business relationships through prompt, accurate service.
7. Collaborate with team members across departments to ensure VIP customer service.
8. Perform additional duties as assigned by management.

Knowledge, Skills, and Abilities

• Business acumen
• Understanding of core job functions and procedures
• Exceptional verbal communication and active listening skills
• Strong organizational and multi-tasking abilities
• Passion for serving others, especially seniors, with proactive solutions
• Ability to thrive in a demanding environment
• Proficiency in keyboarding and Microsoft Office Suite
• Willingness to work overtime as needed
• Willingness to travel up to 10% regionally and nationally
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) a plus

Education and Experience

• High school diploma or GED
• At least 1 year of customer service experience, preferably in a call center
• Healthcare experience in a fast-paced setting is highly preferred
• Experience with web-based CRM systems

ChenMed is transforming healthcare for seniors, improving lives and expanding rapidly. We offer competitive pay, benefits, career growth, and a supportive work environment. Join us in making a difference every day.

Current Employees: Apply here

Contingent Workers: See the job aid to apply