Service Team Coordinator - Telehealth Call Center (Remote)

ChenMed LLC; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization dedicated to transforming healthcare for seniors. As a Service Team Coordinator, you will play a vital role in delivering exceptional customer service in a telehealth call center. Your responsibilities will include managing patient inquiries, scheduling appointments, and ensuring a high standard of service. This hybrid position offers the flexibility of remote work while also requiring occasional in-office presence. With a strong commitment to employee development and a supportive work environment, this role promises both personal and professional growth. Be part of a team that makes a real difference in the lives of seniors every day!

Benefits

Comprehensive Benefits

Career Development Opportunities

Work-Life Balance

Flexible Work Hours

Qualifications

• 1+ year of customer service experience in a call center preferred.
• Ability to work in a fast-paced healthcare setting.

Responsibilities

• Handle inbound and outbound customer service calls related to patient scheduling.
• Ensure service satisfaction and document interactions using web-based technology.

Skills

Customer Service

Verbal Communication

Active Listening

Organizational Skills

Multi-tasking

Microsoft Office Suite

Web-based CRM Systems

Bilingual (Spanish, Creole, Vietnamese)

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Service Team Coordinator - Telehealth Call Center (Remote) page is loaded

Service Team Coordinator - Telehealth Call Center (Remote)

Apply locations Corporate Office Morrow West End Kenneth City South Dekalb time type Full time posted on Posted 2 Days Ago job requisition id R0043476

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service. The Service Team Coordinator is a hybrid role which may, when needed, require in-office presence.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, sales calls and other general inquires.
• Responds to patient inquiries based on the ChenMed core model for care.
• Follows up with patients to ensure service satisfaction. Escalates issues/concerns as appropriate.
• Makes appropriate and timely decisions according to department standards, procedures and policies.
• Documents interactions using web-based technology.
• Maintains business relationship by providing prompt and accurate service to promote loyalty.
• Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Competent-level business acuity
• Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Exceptional verbal communication skills including active listening
• Excellent organizational and multi-tasking skills
• Passion for serving others, particularly seniors, with initiative-taking solutions
• Ability to successfully operate in a demanding environment
• Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
• Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
• Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time
• Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED equivalent required
• A minimum of 1 year of customer service experience required.
• A minimum of 1 years working in a call center or similar environment, highly preferred
• A minimum of 1 year experience working in a fast-paced healthcare setting highly preferred
• Experience with web-based customer relationship management systems

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

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Who We Are
ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors.

Our vision
To positively change American healthcare through primary care innovation for the neediest populations.

Our mission
To provide a convenient, patient-centered environment that fostersenduring relationshipsbetween doctors, staff and patients and deliverssuperior outcomesand a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value throughscalable innovation,resourcefulness andaccountability.

Our patient promise
You are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need.