Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

ChenMed; Forest Park (GA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare company is seeking a Service Team Coordinator for their Telehealth Call Center. This remote role involves managing patient calls, ensuring satisfaction, and collaborating across departments. Ideal candidates will have strong communication skills and a passion for serving seniors. Join us to transform healthcare and enjoy competitive pay and benefits.

Benefits

Competitive pay

Benefits

Career growth

Supportive work environment

Qualifications

• At least 1 year of customer service experience, preferably in a call center or healthcare setting.

Responsibilities

• Handle inbound/outbound calls for patient scheduling, sales, and inquiries.
• Document interactions using web-based tools.
• Collaborate across departments to promote VIP customer service.

Skills

Communication

Organizational Skills

Customer Service

Active Listening

Business Acumen

Education

High school diploma or GED

Tools

Microsoft Office Suite

Web-based CRM systems

Job description

Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Join to apply for the Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern role at ChenMed.

Overview:

The Service Team Coordinator is responsible for inbound and outbound customer service calls related to patient scheduling, inquiries, and sales. This role emphasizes delivering excellent customer service to support better patient health and aligns with ChenMed's mission to change lives daily. The position may require in-office presence when needed.

Schedule: Monday - Friday, 9:45AM-6:45PM.

Essential Duties

• Handle inbound/outbound calls for patient scheduling, sales, and inquiries.
• Respond to patient inquiries following ChenMed’s care model.
• Follow up to ensure patient satisfaction; escalate issues as needed.
• Document interactions using web-based tools.
• Maintain business relationships through prompt, accurate service.
• Collaborate across departments to promote VIP customer service.
• Perform additional duties as assigned.

Knowledge, Skills & Abilities

• Strong business acuity and understanding of core functions.
• Excellent verbal communication and active listening skills.
• Organizational and multi-tasking abilities.
• Passion for serving others, especially seniors.
• Proficiency in Microsoft Office Suite and other systems.
• Willingness to work overtime and travel up to 10% as needed.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) a plus.

Qualifications

• High school diploma or GED.
• At least 1 year of customer service experience, preferably in a call center or healthcare setting.
• Experience with web-based CRM systems is preferred.

Join ChenMed and help us transform healthcare for seniors. We offer competitive pay, benefits, career growth, and a supportive work environment. Apply now to make a difference every day.