Service Team Coordinator - Telehealth Call Center (Remote)

Lensa; Lakeland (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Service Team Coordinator for their Telehealth Call Center. This role involves managing customer service calls, ensuring patient satisfaction, and supporting healthcare initiatives. Ideal candidates will possess excellent communication skills, a strong customer service background, and a passion for serving seniors. Join a dynamic team committed to transforming healthcare for seniors while enjoying great benefits and career growth opportunities.

Qualifications

• At least 1 year of customer service experience required.
• Experience in a fast-paced healthcare setting preferred.

Responsibilities

• Handle inbound and outbound calls related to patient scheduling and inquiries.
• Document interactions using web-based technology.
• Collaborate with team members to promote customer service.

Skills

Communication

Organizational Skills

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Service Team Coordinator - Telehealth Call Center (Remote)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day for both our patients and our team members. Are you innovative and entrepreneurial-minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different from most primary care providers. We’re rapidly expanding, and we need great people to join our team.

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries, and other patient sales and service call interactions. The incumbent is accountable for providing excellent customer service, viewing each interaction as an opportunity to support better patient health. They support initiatives and medical centers across all ChenMed entities by assisting with key business functions and serving patients according to corporate policies and regulations. This role may require in-office presence when needed.

Essential Job Duties/Responsibilities

1. Operate in a call center environment, handling inbound and making outbound calls related to patient scheduling, sales, and inquiries.
2. Respond to patient inquiries based on the ChenMed care model.
3. Follow up with patients to ensure satisfaction, escalating issues as needed.
4. Make timely decisions according to department standards, procedures, and policies.
5. Document interactions using web-based technology.
6. Maintain business relationships by providing prompt and accurate service to promote loyalty.
7. Collaborate with team members across departments to promote VIP customer service.
8. Perform other duties as assigned and modified at the manager’s discretion.

Knowledge, Skills, and Abilities

• Business acuity at a competent level.
• Understanding of general/core job-related functions, practices, processes, procedures, techniques, and methods.
• Exceptional verbal communication skills, including active listening.
• Excellent organizational and multi-tasking skills.
• Passion for serving others, especially seniors, with initiative-taking solutions.
• Ability to operate successfully in a demanding environment.
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); familiarity with other systems required.
• Willingness to work overtime as requested.
• Willingness to travel locally, regionally, and nationwide up to 10% of the time.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) preferred.

Education and Experience

• High school diploma or GED required.
• At least 1 year of customer service experience required.
• At least 1 year in a call center or similar environment preferred.
• Experience in a fast-paced healthcare setting preferred.
• Experience with web-based customer relationship management systems preferred.

We’re ChenMed, transforming healthcare for seniors and improving America’s healthcare. Family-owned and physician-led, we aim to enhance the health and well-being of our communities. Join us to make a difference and enjoy great benefits, career growth, and work-life balance.

Current Employees apply HERE. Contingent Workers, see the job aid to apply.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• IT Services and IT Consulting

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