Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

ChenMed; Morrow (GA); Remote; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare provider as a Service Team Coordinator for the Telehealth Call Center. This remote role involves managing patient calls, ensuring satisfaction, and collaborating with team members to deliver exceptional service. Ideal candidates will have strong communication skills, a passion for serving seniors, and experience in customer service. ChenMed offers competitive pay and a supportive work environment.

Benefits

Competitive Pay

Career Growth

Great Work-Life Balance

Benefits

Qualifications

• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience preferred.

Responsibilities

• Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
• Collaborate with team members across departments for VIP customer service.
• Document interactions using web-based tools.

Skills

Verbal Communication

Active Listening

Organizational Skills

Multi-tasking

Business Acuity

Customer Service

Education

High School Diploma or GED

Tools

CRM Systems

Microsoft Office

Job description

Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Join us to apply for the Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern role at ChenMed.

We’re unique. You should be, too. We’re changing lives every day for our patients and team members. Are you innovative, entrepreneurial, and driven? Do you inspire others with kindness and joy?

We’re different from most primary care providers, expanding rapidly and seeking great team members. The Service Team Coordinator handles outbound and inbound calls related to patient scheduling, inquiries, and sales, providing excellent customer service to support better patient health. This role supports initiatives across ChenMed and may require in-office presence when needed.

The schedule is Monday - Friday, 9:45AM-6:45PM.

Essential Job Duties/Responsibilities

• Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
• Respond to patient inquiries following ChenMed’s care model.
• Follow up to ensure satisfaction and escalate issues as needed.
• Make timely decisions according to policies and procedures.
• Document interactions using web-based tools.
• Provide prompt, accurate service to promote loyalty.
• Collaborate with team members across departments for VIP customer service.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong business acuity.
• Understanding of core job functions and procedures.
• Exceptional verbal communication and active listening skills.
• Excellent organizational and multi-tasking abilities.
• Passion for serving others, especially seniors.
• Ability to operate in a demanding environment.
• Proficiency in Microsoft Office and other systems.
• Willingness to work overtime and travel up to 10%.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

• High school diploma or GED.
• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience preferred.
• Experience with CRM systems preferred.

Join ChenMed in transforming healthcare for seniors. We offer competitive pay, benefits, career growth, and a great work-life balance. Apply now to make a difference in people’s lives.