Service Team Coordinator - Telehealth Call Center (Remote)

ChenMed; Tampa (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare company is seeking a Service Team Coordinator for their Telehealth Call Center. This remote role focuses on providing exceptional customer service to seniors, managing patient inquiries and scheduling. Candidates should have strong communication skills and a passion for serving others. Join a supportive team dedicated to transforming healthcare for seniors.

Qualifications

• At least 1 year of customer service experience, preferably in a call center or healthcare setting.
• Fluency in English; bilingual skills are a plus.

Responsibilities

• Manage inbound and outbound calls for patient scheduling and inquiries.
• Document interactions using web-based technology.
• Collaborate across departments to ensure positive patient interactions.

Skills

Communication

Organizational Skills

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Web-based CRM systems

Job description

Service Team Coordinator - Telehealth Call Center (Remote)

Join to apply for the Service Team Coordinator - Telehealth Call Center (Remote) role at ChenMed.

This role involves handling inbound and outbound customer service calls related to patient scheduling, inquiries, and sales, with a focus on delivering excellent customer service to support better patient health. The position supports various initiatives across ChenMed entities and may require in-office presence when needed.

Essential Job Duties/Responsibilities

1. Operate in a call center environment, managing inbound and outbound calls for patient scheduling and inquiries.
2. Respond to patient inquiries following ChenMed’s care model.
3. Follow up with patients to ensure satisfaction, escalate issues as necessary.
4. Make timely decisions according to department standards and policies.
5. Document interactions using web-based technology.
6. Maintain business relationships by providing prompt, accurate service to promote loyalty.
7. Collaborate across departments to ensure VIP customer service and positive patient interactions.
8. Perform additional duties as assigned by management.

Knowledge, Skills, and Abilities

• Business acuity and understanding of core functions and procedures.
• Exceptional verbal communication and active listening skills.
• Strong organizational and multi-tasking abilities.
• Passion for serving others, especially seniors, with proactive solutions.
• Ability to operate in a demanding environment.
• Proficiency in Microsoft Office Suite and web-based CRM systems.
• Willingness to work overtime as needed and travel up to 10% locally and nationally.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

• High school diploma or GED required.
• At least 1 year of customer service experience, preferably in a call center or healthcare setting.
• Experience with web-based CRM systems is preferred.

ChenMed is dedicated to transforming healthcare for seniors, offering growth opportunities, competitive benefits, and a supportive work environment. Join us and make a difference in people’s lives every day.