Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

ChenMed; Detroit (MI); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Service Team Coordinator for their Telehealth Call Center. This role involves managing patient calls, ensuring satisfaction, and collaborating across departments to deliver exceptional service. The ideal candidate will have strong communication skills and a passion for helping seniors. Join us to make a meaningful impact in healthcare while enjoying competitive pay and career growth opportunities.

Benefits

Competitive pay

Benefits

Career growth

Great work-life balance

Qualifications

• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience in a fast-paced setting is highly preferred.

Responsibilities

• Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
• Collaborate with team members across departments to ensure VIP customer service.

Skills

Communication

Organizational Skills

Customer Service

Education

High school diploma or GED

Tools

Microsoft Office

Web-based CRM systems

Job description

Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

We’re unique. You should be, too.

We’re changing lives every day for our patients and team members. Are you innovative, entrepreneurial, and driven? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we expand rapidly, we need talented individuals to join our team.

The Service Team Coordinator handles inbound and outbound calls related to patient scheduling, inquiries, and sales. You will provide excellent customer service, supporting better patient health and assisting various departments in line with company policies and regulations. This role may require in-office presence when needed.

The schedule is Monday - Friday, 9:45AM-6:45PM.

Essential Job Duties/Responsibilities

1. Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
2. Respond to patient inquiries following ChenMed’s care model.
3. Follow up to ensure patient satisfaction and escalate issues as needed.
4. Make timely decisions based on department standards and policies.
5. Document interactions via web-based technology.
6. Maintain business relationships by providing prompt, accurate service.
7. Collaborate with team members across departments to ensure VIP customer service.
8. Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Business acuity and understanding of core functions.
• Exceptional verbal communication and active listening skills.
• Strong organizational and multi-tasking abilities.
• Passion for serving others, especially seniors, with proactive solutions.
• Ability to operate in a demanding environment.
• Proficiency in Microsoft Office and other required systems.
• Willingness to work overtime as needed.
• Ability to travel up to 10% regionally and nationwide.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

• High school diploma or GED.
• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience in a fast-paced setting is highly preferred.
• Experience with web-based CRM systems.

Join ChenMed to transform healthcare for seniors and make a difference every day. We offer competitive pay, benefits, career growth, and a great work-life balance. Apply now to be part of our mission.