Service Support Representative

ManpowerGroup Global, Inc.; Cambridge (MA); On-site; USD 40,000 - 47,000; Full time

Job summary

ManpowerGroup Global, Inc. is assisting a Cambridge, MA client in hiring a Service Support Representative for an onsite contract role through June 2027. The role focuses on laboratory service coordination, issue resolution, and customer satisfaction.

You will manage work orders, coordinate vendor services, and support relocation projects. The ideal candidate has a high school diploma, 2–3 years of customer-facing experience, and strong English communication.

Qualifications

• High school diploma required.
• 2–3 years of customer-facing experience.
• Vendor management experience including ordering equipment.
• Proficient in Windows-based software.
• English reading, writing and speaking fluently.

Responsibilities

• Serve as the primary point of contact for service coordination, issue resolution and escalations.
• Manage and process service work orders to ensure timely, accurate execution.
• Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, and installations.
• Support relocations by coordinating with Facilities, lab teams and vendors.
• Partner with the Project Manager to manage lab move requests and related activities.

Skills

Customer-facing experience

Vendor management

Windows-based software

English fluency

Education

High School Diploma

Job description

Our client, a leader in laboratory services and healthcare support, is seeking a Service Support Representative to join their team. As a Service Support Representative, you will be part of the Laboratory Operations Support team supporting laboratory service coordination and customer satisfaction. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Service Support Representative

Location: Cambridge, MA (Onsite)

Pay Range: $29-34/hr.

Duration: Contract until end of June 2027 with potential for extension/hire

Schedule: M-F 8am-5pm

What's the Job?

• Serve as the primary point of contact for laboratory service coordination, issue resolution, and escalations.
• Manage and process service work orders to ensure timely, accurate, and high-quality execution.
• Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, installations, decommissions, and other service-related activities.
• Support laboratory relocation projects by coordinating across Facilities, laboratory teams, vendors, and other stakeholders to ensure activities are completed on schedule.
• Partner with the Project Manager to coordinate and manage lab move requests and associated service activities.

What's Needed?

• Must possess a High School Diploma.
• 2-3 years of experience in a customer-facing position.
• Vendor management experience, including ordering equipment, tools, and items.
• Proficient PC skills and ability to effectively use Windows-based software.
• Ability to read, write, and speak English fluently.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Potential for contract extension and conversion based on performance and organizational needs.
• Engage in meaningful work supporting laboratory operations and healthcare services.
• Develop valuable skills in service coordination and vendor management.
• Be part of a team committed to continuous improvement and customer satisfaction.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay