Service Support Representative

Experis; Cambridge (MA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) Match

Weekly Pay

Job summary

Experis is seeking a Service Support Representative in Cambridge, MA to join the Laboratory Operations Support team. You will coordinate laboratory service activities, resolve issues, and ensure customer satisfaction through proactive communication and precise service order management.

This onsite contract role runs through June 2027 with potential extension. The ideal candidate has a high school diploma, 2–3 years in a customer-facing role, vendor management experience, strong Windows PC

Qualifications

• High School Diploma required.
• 2–3 years in a customer-facing role.
• Vendor management experience including ordering equipment/items.

Responsibilities

• Serve as the primary point of contact for laboratory service coordination, issue resolution, and escalations.
• Manage and process service work orders to ensure timely, accurate, high-quality execution.
• Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, installations, decommissions, and other service-related activities.
• Support laboratory relocation projects by coordinating across Facilities, laboratory teams, vendors, and other stakeholders to ensure activities are completed on schedule.
• Partner with the Project Manager to coordinate and manage lab move requests and associated service activities.

Skills

Customer-facing experience

Vendor management

Problem solving

Customer service

Education

High School Diploma

Tools

Windows-based software

Job description

Our client, a leader in laboratory services and healthcare support, is seeking a Service Support Representative to join their team. As a Service Support Representative, you will be part of the Laboratory Operations Support team supporting laboratory service coordination and customer satisfaction. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title:

Service Support Representative

Location:

Cambridge, MA (Onsite)

Pay Range:

$29-34/hr.

Duration:

Contract until end of June 2027 with potential for extension/hire

Schedule:

M-F 8am-5pm

What's the Job?

• Serve as the primary point of contact for laboratory service coordination, issue resolution, and escalations.
• Manage and process service work orders to ensure timely, accurate, and high-quality execution.
• Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, installations, decommissions, and other service-related activities.
• Support laboratory relocation projects by coordinating across Facilities, laboratory teams, vendors, and other stakeholders to ensure activities are completed on schedule.
• Partner with the Project Manager to coordinate and manage lab move requests and associated service activities.

What's Needed?

• Must possess a High School Diploma.
• 2-3 years of experience in a customer-facing position.
• Vendor management experience, including ordering equipment, tools, and items.
• Proficient PC skills and ability to effectively use Windows-based software.
• Ability to read, write, and speak English fluently.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Potential for contract extension and conversion based on performance and organizational needs.
• Engage in meaningful work supporting laboratory operations and healthcare services.
• Develop valuable skills in service coordination and vendor management.
• Be part of a team committed to continuous improvement and customer satisfaction.

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.