Operations Support Technician

Eurofins PSS Insourcing Solutions; Cambridge (MA); On-site; USD 45,760 - 54,080; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Job summary

A leading laboratory services provider is seeking an Operations Support Technician in Cambridge, MA. This full-time role involves managing lab operations, maintaining equipment, and ensuring a safe environment. Strong organizational and communication skills are essential, along with a proactive, service-minded approach. Compensation ranges from $22.00 to $26.00 per hour with comprehensive benefits including medical coverage and 401(k) matching.

Qualifications

• Authorization to work in the United States indefinitely without restriction or sponsorship.

Responsibilities

• Serve as the go-to contact for lab operations.
• Manage equipment service requests and repairs.
• Ensure compliance with safety and environmental protocols.
• Monitor freezer and storage systems.
• Lead periodic cleanouts and inventory updates.
• Conduct routine safety inspections.
• Support onboarding and offboarding of lab personnel.
• Maintain shared lab areas.

Skills

Strong organizational and communication skills

Experience in operations or technical support

Familiarity with workplace safety practices

Detail-oriented with service-minded approach

Job description

3 days ago Be among the first 25 applicants

Overview

We are seeking a highly organized and proactive Operations Support Technician to help ensure the smooth day-to-day functioning of our laboratory spaces. This role is essential to maintaining a safe, efficient, and well-supported work environment for our research teams. The ideal candidate will be a hands-on problem solver who thrives in a fast-paced, collaborative setting.

Key Responsibilities

• Serve as the go-to contact for lab operations, coordinating with scientists, facilities, and operations teams to resolve issues and maintain workflow.
• Manage equipment service requests, coordinate repairs, and ensure timely sourcing of lab supplies and consumables.
• Oversee waste disposal processes, ensuring compliance with safety and environmental protocols.
• Monitor freezer and storage systems, respond to alarms, and maintain documentation.
• Lead periodic cleanouts, inventory updates, and calibration efforts to keep lab spaces organized and compliant.
• Conduct routine safety inspections and assist with follow-up actions to address findings.
• Support onboarding and offboarding of lab personnel, including workspace setup and access coordination.
• Interface with vendors to maintain stock levels of essential supplies and consumables.
• Maintain shared lab areas, ensuring cleanliness, functionality, and readiness for daily use.

Qualifications

• Strong organizational and communication skills.
• Experience in operations, facilities coordination, or technical support (lab experience a plus but not required).
• Familiarity with workplace safety and compliance practices.
• Ability to work independently and collaboratively across teams.
• Detail-oriented with a proactive, service-minded approach.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Additional Information

• Schedule: Full-time, first shift, Monday–Friday
• Flexibility: Candidates must be adaptable to schedule changes, including potential shift changes, weekend work, and overtime as needed
• Location: Candidates living within a commutable distance of Cambridge, MA are encouraged to apply

Compensation & Benefits

• Hourly Rate: $22.00–$26.00
• Annual Salary: $45,760–$54,080
• Benefits Include:
  • Comprehensive medical, dental, and vision coverage
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Hiring Process

• 10–15 Minute Phone Interview with Regional Recruiter
• 45–60 Minute Virtual Interview with Manager and/or Group Leader
• 60 Minute Site Visit to meet the team and tour the workspace

Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Science