Lab Support Services Team Lead

LCH Lab. Corp. of America Holdings; Holyoke (MA); On-site; USD 65,904,000 - 77,366,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Job summary

Labcorp in Holyoke, MA is seeking a Support Services Team Leader to supervise the day-to-day operations and guide the team in daily processes and procedures.

The role includes preparing laboratory specimens for analysis and testing, routing specimens to prep areas, driving process improvements, and maintaining quality assurance to ensure accuracy and efficiency. Strong communication and teamwork are essential.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in a laboratory, healthcare, manufacturing or warehouse environment.
• Understanding of laboratory operations and policies and procedures.
• Strong computer skills; Proficient with Microsoft Office programs.

Responsibilities

• Assist in the supervision of the day to day operations of the Department Name department.
• Help lead the team in their daily processes and procedures.
• Assist with preparation of laboratory specimens for analysis and testing.
• Oversee routing of specimens to their respective prep areas.
• Encourage process improvements and best practices.
• Perform quality assurance checks to ensure efficiency and accuracy.
• Resolve any production errors as requested by management.
• Research and resolve any production errors while escalating when necessary.
• Engage in continuous process and service level improvements.
• Perform quality assurance checks to ensure efficiency and accuracy.
• Responsible for enforcing and managing policies and procedures.
• Perform administrative duties as needed.

Skills

Team leadership

Quality assurance

Strong communication

Detail oriented

Microsoft Office

Laboratory operations

Education

High school diploma

Associate’s degree

Tools

Microsoft Office

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Support Services Team Leader to join our team in Holyoke, MA.

Work Schedule: Monday - Friday (8pm-4:30am)

Job Responsibilities

• Assist in the supervision of the day to day operations of the Department Name department
• Help lead the team in their daily processes and procedures
• Assist with preparation of laboratory specimens for analysis and testing
• Oversee routing of specimens to their respective prep areas
• Encourage process improvements and best practices
• Perform quality assurance checks to ensure efficiency and accuracy
• Resolve any production errors as requested by management
• Research and resolve any production errors while escalating when necessary
• Engage in continuous process and service level improvements
• Perform quality assurance checks to ensure efficiency and accuracy
• Responsible for enforcing and managing policies and procedures
• Perform administrative duties as needed

Minimum Qualifications

• High school diploma or equivalent
• 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Preferred Qualifications

• Associate’s degree
• 6 months or more of experience in a clinical laboratory
• 6 months or more supervising or leading a team

Additional Job Standards

• Understanding of laboratory operations as well as policies and procedures
• Strong computer skills; Proficient with Microsoft Office programs
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Able to pass a standardized color blindness test
• Flexibility to work overtime or other shifts depending on business needs

Pay Range

Pay Range: $23-$27/hr. + Shift Differential All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
• For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We make employment decisions based on the needs of our business and the qualifications and merit of the individual.

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference.

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.