Customer Service Support Representative

Labcorp; North Carolina; Remote; USD 24,452 - 34,440; Full time

Benefits offered by this job

Comprehensive benefits including Medical, Dental, Vision

401(k)

Paid Time Off (PTO)

Job summary

A leading healthcare company is seeking a Customer Service Support Representative to join their team remotely. This role involves working with clients to address their needs, providing product education, and ensuring a high standard of customer service. The ideal candidate should have a high school diploma, customer service experience, and knowledge of Microsoft Office. This position offers a pay range of $17.75 to $25 per hour and provides essential benefits for full-time employees including health insurance and a 401(k) plan.

Qualifications

• Previous experience in a customer service role required.
• Experience working in a contact center preferred.
• Knowledge of Microsoft Office suite is required.
• Current or previous Labcorp experience is preferred.

Responsibilities

• Act as a liaison between LabCorp, customers, and patients.
• Resolve customer requests via calls or the Internet.
• Provide additional customer education as needed.
• Notify clients of test results in a timely manner.

Skills

Customer service orientation

Communication skills

Multitasking ability

Knowledge of Microsoft Office

Education

High School Diploma or GED equivalent

Tools

Salesforce.com

Job description

Overview

APPLICANT WINDOW CLOSES JANUARY 22, 2026

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Lab.Corp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Schedule

Saturday – Tuesday

7 AM – 5:30 PM Mountain Standard Time

Location: Remote

Pay range: $17.75 – $25

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Qualifications

• High School Diploma or GED equivalent required
• Previous experience in a customer service role
• Experience working in a contact center/call center environment preferred
• Current or previous Labcorp experience preferred
• Prior healthcare industry, such as a physician's office or a hospital, highly is a plus
• Knowledge of Microsoft Office suite is required
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly

Job Duties / Responsibilities

• Act as a liaison between LabCorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Equal Opportunity

Labcorp Is Proud To Be An Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

Accessibility

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