Service Support & Parts Coordination Specialist

Capstone Mechanical, LP.; Canton (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Capstone Mechanical, LP. in Canton, OH is seeking a Service Support employee to provide direct support to the Service Department and back up the Parts Coordinator.

You will handle calls, assist with sourcing, track parts and materials, and enter information into the ERP system. Responsibilities include processing orders, quotes, and service-related documentation, coordinating with project managers and technicians, and maintaining accurate records in Coins and Salesforce.

Qualifications

• High School Diploma or GED required.
• Excellent verbal, written and phone communication skills required.
• Proficiency in Excel and MS Office required; HVAC knowledge preferred.
• Ability to handle the daily demands of a fast-paced environment; detail oriented.

Responsibilities

• Answer incoming calls from customers and suppliers.
• Provide back-up support for Parts Coordinator.
• Assist with sourcing and tracking parts and materials.
• Support HVAC & plumbing dispatch as needed.
• Assist with service order calls from clients when necessary.
• Track and enter returns, warranties and credits into the ERP system.
• Track and process customer purchase orders, tie into work orders in the ERP system, and ensure the information is accurate.
• Provide support for service technicians regarding parts being requested to complete jobs.
• Work with project managers, service manager and customers to send out quotes.
• Enter and track quotes - Upload into Coins and Salesforce.
• Assist the account managers and project to prepare PM contracts and quotes.
• Help with dispatchers and parts coordinator with receiving and processing material.
• Assist with workflow in our ERP system.
• Routine communication with clients, technicians, and interaction with other staff members in person, as well as by phone and email.
• Any other duties as assigned.

Skills

HVAC knowledge

Excel proficiency

Attention to detail

Verbal communication

Written communication

Problem solving

Organization

Technical terminology

Teamwork

Independent work

Education

High School Diploma or GED

Tools

Excel

MS Office

Job description

Capstone Mechanical, LP. in Canton, OH is seeking a Service Support employee to provide direct support to the Service Department and back up the Parts Coordinator.

You will handle calls, assist with sourcing, track parts and materials, and enter information into the ERP system. Responsibilities include processing orders, quotes, and service-related documentation, coordinating with project managers and technicians, and maintaining accurate records in Coins and Salesforce.