Service Coordination Specialist

Ohio Cat; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) match and employer contribution

Health insurance options (including HS

Dental insurance

Vision insurance

Credit union access

Life insurance

Short-term disability

Long-term disability

Scholarship opportunities

Job summary

Ohio CAT, a division of Ohio Machinery Co., is seeking a service coordinator to manage work orders, time entry, and service reports in Service Link. The role includes scheduling, handling customer PO requests, and coordinating with warranty and parts teams, with a focus on accuracy and timely follow-up.

The ideal candidate will have strong computer skills, excellent organization, and a customer-service mindset to support multiple branches in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in a service department is preferred.

Responsibilities

• Open work order headers and segments in Service Link and manage related clerical tasks.
• Enter technician time and service reports into Service Link accurately.
• Schedule PSP/PIP work and coordinate customer purchase orders.
• Communicate with warranty groups, parts personnel, and payroll/scheduling as needed for claim closure.

Skills

Typing (60 wpm)

MS Word

MS Excel

Strong organizational skills

Multi-tasking

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

MS Word

Excel

Job description

Ohio CAT, a division of Ohio Machinery Co., is seeking a service coordinator to manage work orders, time entry, and service reports in Service Link. The role includes scheduling, handling customer PO requests, and coordinating with warranty and parts teams, with a focus on accuracy and timely follow-up.

The ideal candidate will have strong computer skills, excellent organization, and a customer-service mindset to support multiple branches in a fast-paced environment.