Service Support - Canton

PremiStar; Canton (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Standard Plumbing and Heating in Canton, OH seeks a Service Support employee to provide direct support and backup across the Service Department. You will answer calls, assist with parts sourcing, manage ERP/quotes, and coordinate with technicians and project managers.

The role requires a high school diploma, proficient Excel skills, strong communication, and the ability to work in a fast-paced environment. Office-based, with standard business hours.

Qualifications

• High School Diploma or GED required.
• Proficient in Excel and MS Office.
• HVAC knowledge/experience preferred.
• Ability to handle daily fast-paced demands.
• Excellent verbal, written and phone communication skills.
• Excellent problem solving and multitasking abilities.
• Attention to detail and strong organizational skills.
• Able to learn technical terminology.
• Proficient with MS Office, especially Excel.
• Able to work independently or in a team.

Responsibilities

• Answer incoming calls from customers and suppliers.
• Back up and support for the Parts Coordinator.
• Assist with sourcing and tracking parts and materials.
• Backup support to HVAC & plumbing dispatch as needed.
• Assist with service order calls from clients.
• Track and enter returns, warranties and credits in ERP.
• Track and process customer purchase orders and tie into work orders.
• Support technicians with parts for jobs.
• Work with PMs and service manager to send quotes.
• Enter and track quotes in Coins and Salesforce.
• Assist with PM contracts and quotes with accounts team.
• Help dispatchers with receiving and processing material.
• Assist with ERP workflow.
• Communicate with clients, techs and staff by phone/email.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Problem solving

Teamwork

Independent work

Education

High School Diploma or GED

Tools

Coins

Salesforce

ERP system

Job description

Located in our Canton, OH facility, the Service Support employee will be responsible for providing direct support and backup to different functions in the Service Department.

Responsibilities

• Answer incoming calls from customers and suppliers


• Serve as back up and support for the Parts Coordinator regularly


• Assist with sourcing and tracking parts and materials


• Serve as backup support to HVAC & plumbing dispatch as needed


• Assist with service order calls from clients when necessary


• Track and enter returns, warranties and credits into the ERP system.


• Track and process customer purchase orders, tie into work orders in the ERP system, and ensure the information is accurate.


• Provide support for service technicians regarding parts being requested to complete jobs


• Work with project managers, service manager and customers to send out quotes


• Enter and track quotes - Upload into Coins and Salesforce


• Assist the account managers and project to prepare PM contracts and quotes


• Help with dispatchers and parts coordinator with receiving and processing material


• Assist with workflow in our ERP system


• Routine communication with clients, technicians, and interaction with other staff members in person, as well as by phone and email


• Any other duties as assigned

Qualifications

• High School Diploma or GED – required


• Proficient in Excel – required


• HVAC knowledge/experience - preferred


• Ability to handle the daily demands of a fast-paced environment


• Excellent verbal, written and phone communication and listening skills - required


• Excellent problem solving – required


• Excellent multitasking skills - required


• Strong focus on detail, accuracy and organization - required


• Ability to learn and understand technical terminology - required


• Computer skills and proficiency in MS Office software, especially Excel – required


• Ability to work independently or in a team setting - required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary.

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer visa sponsorship.

Work Environment

This job operates in an office environment. Must be able to sit and/or stand for extended periods of time.

Reasonable Accommodation

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations.

Standard Plumbing and Heating provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.