Service Support Coordinator

Staffmark Group; Wilmington (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits including med,–

Life Insurance and Disability

Optional 401(k) Plan

Professional Office Environment

Job summary

Staffmark is hiring a Service Support Coordinator in Wilmington, OH. The role focuses on processing invoices, logging transactions, and keeping payment operations on track.

You will serve as a primary contact for customer service support, including implementation, troubleshooting, and administrative tasks. The position sits on an Accounts Payable Specialist pathway, with duties spanning parts orders, vendor relations, and cross-department collaboration to meet deadlines and ensure accurate

Qualifications

• Associate's degree or 6 months to 1 year of related experience or training.
• Experience processing invoices, payments, purchase orders, or financial documentation.
• Strong mathematical aptitude with attention to detail.
• Proficiency with accounting software, spreadsheets and standard office applications.

Responsibilities

• Manage technical inquiries and service requests through the PCS and service systems.
• Coordinate incoming technical support requests with technical teams for timely follow-up.
• Assist with troubleshooting, repair quotes, warranty requests, and parts orders.
• Document customer and sales team communications in the appropriate systems.
• Review drawings and BOMs to identify required parts for repairs.
• Dispatch service providers for on-site repairs and maintenance.
• Review third-party invoices and forward to Accounts Payable.
• Maintain daily parts orders and shipment schedules for customers and providers.
• Collaborate with Quality, Production, Shipping, Engineering, and Customer Service to address needs.

Skills

Data entry

Attention to detail

Communication skills

Organizational skills

Education

Associate degree or related experience

Tools

ERP systems

Accounting software

Spreadsheets

Microsoft Outlook

Job description

Now hiring for a Service Support Coordinator

Location: Wilmington, OH

Pay Rate: $22.00 per hour

Schedule: 8:30 a.m.-5:00 p.m.

Bring Your A-Game... And Your A/P Skills

We're seeking a Service Support Coordinator in Wilmington who enjoys tracking payments, logging transactions, and helping the team stay on top of deadlines. Organized? Detail-obsessed? You're exactly who we want.

Looking for Service Support Coordinator jobs in Wilmington where accuracy and organization keep businesses running smoothly? This opportunity lets you process financial transactions, maintain vendor relationships, and help ensure timely, accurate payment operations.

This position serves as the primary point of contact for customer service support, including implementation, troubleshooting, and administrative assistance. The ideal candidate will be comfortable asking questions, discussing product concerns, and identifying the appropriate resources to resolve issues.

This opportunity is based on an Accounts Payable Specialist career path and is being offered by Staffmark to qualified candidates.

Essential Duties and Responsibilities

• Manage technical inquiries, complaints, repairs, and on-site customer service requests through the Product Complaint System (PCS) and service management systems.
• Coordinate incoming technical support requests with technical and engineering resources to ensure timely follow-up.
• Assist with troubleshooting, repair quotes, warranty and non-warranty requests, replacement parts, and part orders.
• Document all customer and sales team correspondence in the appropriate systems.
• Review technical drawings and bills of materials to identify the correct parts needed for repairs.
• Dispatch third-party or internal service providers for on-site repairs, preventive maintenance, field corrections, special maintenance programs, and extended warranty work.
• Review third-party service provider invoices and forward them to Accounts Payable.
• Review PCS entries and issue action items for parts or service needs.
• Manage and communicate daily parts orders and shipment schedules for customers and third-party providers.
• Collaborate with Quality, Production, Shipping, Engineering, Customer Service, Technical Support, and other departments to address customer needs.
• Serve as a point of contact for service tracking systems, including functionality, upgrades, and technical support.
• Coordinate preventive maintenance services through internal or third-party resources.
• Support product installations.
• Work with Procurement on open and past-due product needs.
• Document product complaints and report issues to Quality as needed.
• Maintain accurate records in PCS, service portals, and shared calendars.

Education and Experience

• Associate's degree from a two-year college or technical school; or six months to one year of related experience and/or training.

Experience Requirements

• Experience processing invoices, payments, purchase orders, or financial documentation.
• Strong mathematical aptitude with excellent attention to detail.
• Experience using accounting software, spreadsheets, and standard office applications.
• Ability to organize financial records while maintaining confidentiality and accuracy.
• Strong communication, organizational, and problem-solving skills.
• Excellent attendance and reliability.
• Strong organizational, written, and verbal communication skills.
• Effective troubleshooting, analytical, and problem-solving skills.Ability to prioritize and manage multiple tasks.
• Working knowledge of word processing and database systems.
• Ability to manage a project from start to finish.
• Strong reading comprehension and professional communication skills.
• Ability to use Microsoft Outlook.
• Basic math skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
• Ability to follow written, verbal, and diagram-based instructions.
• Self-motivated, with the ability to seek answers and ask for direction when needed.

Preferred Qualifications

• Previous accounts payable, bookkeeping, accounting, finance, or office administration experience is preferred.
• Experience using ERP systems, accounting software, or enterprise financial applications is beneficial.
• Knowledge of invoice reconciliation, vendor management, payment processing, or financial reporting is considered an asset.
• Individuals who demonstrate professionalism, accuracy, dependability, and strong organizational skills are well positioned for success as a Service Support Coordinator.

Physical Capabilities

• Ability to remain seated and work at a computer for extended periods.
• Ability to review financial documents and enter data accurately.
• Ability to occasionally lift office materials weighing up to 25 pounds.
• Ability to perform standard office duties while maintaining attention to detail throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Professional Office Environment with opportunities for advancement and career development.

"This company kept me working for many years. I learned so many skills from working for this company. Staffmark was the reason I was able to feed my family and clothe my kids. I would work for Staffmark anytime." - Staffmark, Accounting Clerk

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.