Service Support & Admin Specialist

DH Pace Company; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Life insurance

401(k) with employer match

Health Savings Account

Flexible Spending Account

Voluntary benefits

Employee discounts

Annual performance reviews

Job summary

DH Pace Company, serving the St. Louis area, is seeking a Service Support Representative to assist our residential operations team. You will interact with customers, coordinate with the service team, and ensure portals reflect service completions.

The role emphasizes communication, organization, and accurate processing of tickets, invoices, and payments, supporting a smooth customer experience.

Qualifications

• Proven ability to implement process improvements.
• Excellent communication and organizational skills; strong numerical aptitude.
• Ability to professionally represent the company to customers.

Responsibilities

• Answering telephone calls and using various software systems.
• Assist the department manager with day-to-day activities and paperwork.
• Enter service tickets, sales leads, and sales orders; verify vendor invoices.
• Collect and process incoming cash and checks from technicians.
• Ability to multi-task in a fast-paced environment; some overtime may be required.

Skills

Customer service

Communication

Organization

Mechanical aptitude

Numerical aptitude

Job description

DH Pace Company, serving the St. Louis area, is seeking a Service Support Representative to assist our residential operations team. You will interact with customers, coordinate with the service team, and ensure portals reflect service completions.

The role emphasizes communication, organization, and accurate processing of tickets, invoices, and payments, supporting a smooth customer experience.