In-Office Part-Time Customer Support Specialist

DH Pace Company, Inc.; Olathe (KS); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off & holidays

401(k) with company match

HSA and FSA options

Employee discounts

Annual performance reviews

Job summary

DH Pace Company, Inc. is seeking a Part Time Customer Support Representative to join our in‑office Contact Center in Olathe, KS.

You will support residential and commercial customers, process service and installation tickets, and coordinate with internal teams to resolve inquiries. Ideal candidates have a high school diploma, strong communication skills, and proficiency with Microsoft Office and CRM software.

Qualifications

• High school diploma or equivalent with customer service experience.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.

Responsibilities

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow-ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical KPI’s.
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required OR ability to work additional hours as required.
• Other duties as assigned.

Skills

Communication skills

Problem-solving mindset

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

DH Pace Company, Inc. is seeking a Part Time Customer Support Representative to join our in‑office Contact Center in Olathe, KS.

You will support residential and commercial customers, process service and installation tickets, and coordinate with internal teams to resolve inquiries. Ideal candidates have a high school diploma, strong communication skills, and proficiency with Microsoft Office and CRM software.