Dispatch & Operations Coordinator

DH Pace Company; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

PTO and holidays

401(k) with match

HSA/FSA options

Life Insurance

Employee discounts

Job summary

DH Pace Company, Inc. is seeking a Department Coordinator in St. Louis, MO to coordinate field technicians and ensure service quality. The role focuses on scheduling, billing support, and accurate ticketing to meet customer expectations.

Ideal candidates will have dispatch or high-volume admin experience, strong communication skills, and the ability to multitask in a fast-paced environment. Monday–Friday, 9:00am–6:00pm or 10:00am–7:00pm shifts offered.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high volume administration field is a plus.
• Must have excellent communication skills and customer service focus.
• Must have good time management, be organized and able to multi-task.

Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing.
• Ensuring customer COD payments are collected prior to job completion.
• Maintain technicians’ schedules and align open tickets with materials, billing and tickets.
• Run, review and manage department reports to meet customer expectations and commitments.
• Assist with billing paperwork and customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field techs with troubleshooting and problem solving.
• Provide accurate work orders and picking lists to the warehouse.

Skills

Communication skills

Customer service

Time management

Organizational skills

Tools

Microsoft Office Suite

Job description

DH Pace Company, Inc. is seeking a Department Coordinator in St. Louis, MO to coordinate field technicians and ensure service quality. The role focuses on scheduling, billing support, and accurate ticketing to meet customer expectations.

Ideal candidates will have dispatch or high-volume admin experience, strong communication skills, and the ability to multitask in a fast-paced environment. Monday–Friday, 9:00am–6:00pm or 10:00am–7:00pm shifts offered.