Service Supervisor: Lead Tech Teams, Scheduling & Quality

W.W.Williams; Brunswick (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

PTO

Referral bonus

Medical insurance

Dental insurance

Vision insurance

401k match

Paid training

Growth opportunities

Job summary

W.W. Williams seeks a Service Supervisor to organize workflow, ensure timely repair orders, and maintain safety and customer satisfaction. You will plan, staff, and evaluate priorities to keep technicians aligned and accountable while managing schedules for installations and service work.

The role emphasizes strong communication, technical knowledge, and proficiency with MS Office in a fast-paced automotive/heavy-truck environment.

Qualifications

• Minimum 2 years of experience in a heavy truck/fleet dealership or shop environment.
• Strong technical knowledge.
• Communicates effectively written or verbally.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
• Assign parts and labor costs correctly for customers involving warranty processes.
• Maintains staff by training employees, maintaining a safe, secure, and engaged work environment, and developing personal growth opportunities.
• Develops staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; developing, coordinating, and administering policies, procedures, and productivity standards.

Skills

2+ years experience

Strong technical knowledge

Effective communication

MS Office skills

Tools

Microsoft Office

Job description

W.W. Williams seeks a Service Supervisor to organize workflow, ensure timely repair orders, and maintain safety and customer satisfaction. You will plan, staff, and evaluate priorities to keep technicians aligned and accountable while managing schedules for installations and service work.

The role emphasizes strong communication, technical knowledge, and proficiency with MS Office in a fast-paced automotive/heavy-truck environment.