Fleet Service Supervisor: Lead Techs, Schedule & Training

W.W.Williams Company; Brunswick (OH); On-site; USD 74,000 - 82,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

Employee Referral Bonus Program

401k with a Company Match

Company Paid Training

Job summary

W.W.Williams Brunswick, OH is seeking a Service Supervisor to organize workflow and schedule repair orders to meet customer expectations and ensure safety and satisfaction. The role focuses on coordinating technicians, planning workload, and maintaining timely service completion.

The ideal candidate has at least 2 years in a heavy truck/dealership or shop, strong technical knowledge, and good communication skills. Proficiency in Microsoft Office is preferred, with a commitment to quality service.

Qualifications

• Minimum of 2 years of experience in a heavy truck/fleet dealership or shop environment.
• Strong technical knowledge and ability to communicate effectively (written or verbal).
• Proficiency with computer software, including Microsoft Office Suite.

Responsibilities

• Delivers exceptional service by focusing on quality and customer service standards; analyzes and resolves customer issues; identifies trends; recommends improvements.
• Assigns parts and labor costs for customers involving warranty processes.
• Maintains staff by training employees, ensuring a safe and engaging work environment, and developing growth opportunities.

Skills

Strong technical knowledge

Effective communication

Microsoft Office

Tools

Microsoft Office Suite

Job description

W.W.Williams Brunswick, OH is seeking a Service Supervisor to organize workflow and schedule repair orders to meet customer expectations and ensure safety and satisfaction. The role focuses on coordinating technicians, planning workload, and maintaining timely service completion.

The ideal candidate has at least 2 years in a heavy truck/dealership or shop, strong technical knowledge, and good communication skills. Proficiency in Microsoft Office is preferred, with a commitment to quality service.