Service Advisor - Diesel & Heavy-Duty Growth Path

Pho Prime, LLC; South Valley (NM); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

8 Paid Holidays

Paid Time Off

Referral bonus

Medical, Dental and Vision Insurance

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Job summary

W.W. Williams is seeking a Service Advisor to support technicians and manage a profitable service department. You will coordinate with customers, schedule work, quote prices, and ensure high customer satisfaction.

Requirements include 3+ years in heavy-duty dealership or diesel service, strong communication, and proficiency with Microsoft Office. We offer comprehensive benefits and growth opportunities in a nationwide service network.

Qualifications

• 3+ years’ experience with heavy duty dealership and/or diesel service.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Communicates with the customer, either by phone or in person, to determine customer’s concerns, problems or needs - present and future - while maintaining a high degree of professionalism.
• Matches customer needs with W. W. Williams product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities.
• Liaison between customers and shop personnel to determine work to be performed, quote prices and credit terms with a high degree of accuracy and obtain customers’ authorization to proceed.
• Stays in close contact with customers during the course of the transaction and documents all communications with the customer including price quotes, authorizations received, payment terms and special customer requests.
• Open and close work orders in a timely manner.
• Verifying equipment's current warranty status with assistance from warranty department.

Skills

Diesel service

Customer communication

Microsoft Office

Tools

Microsoft Office

Job description

W.W. Williams is seeking a Service Advisor to support technicians and manage a profitable service department. You will coordinate with customers, schedule work, quote prices, and ensure high customer satisfaction.

Requirements include 3+ years in heavy-duty dealership or diesel service, strong communication, and proficiency with Microsoft Office. We offer comprehensive benefits and growth opportunities in a nationwide service network.