Service Supervisor

W.W.Williams; Brunswick (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

PTO

Referral bonus

Medical insurance

Dental insurance

Vision insurance

401k match

Paid training

Growth opportunities

Job summary

W.W. Williams seeks a Service Supervisor to organize workflow, ensure timely repair orders, and maintain safety and customer satisfaction. You will plan, staff, and evaluate priorities to keep technicians aligned and accountable while managing schedules for installations and service work.

The role emphasizes strong communication, technical knowledge, and proficiency with MS Office in a fast-paced automotive/heavy-truck environment.

Qualifications

• Minimum 2 years of experience in a heavy truck/fleet dealership or shop environment.
• Strong technical knowledge.
• Communicates effectively written or verbally.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
• Assign parts and labor costs correctly for customers involving warranty processes.
• Maintains staff by training employees, maintaining a safe, secure, and engaged work environment, and developing personal growth opportunities.
• Develops staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; developing, coordinating, and administering policies, procedures, and productivity standards.

Skills

2+ years experience

Strong technical knowledge

Effective communication

MS Office skills

Tools

Microsoft Office

Job description

Service Supervisor Opportunity Summary

As a Service Supervisor at W.W. Williams, you will be responsible for organizing workflow to meet and exceed customer expectations and arranging work to accomplish departmental objectives by completing repair orders in a timely and accurate manner. Plans, staffs, and evaluates departmental priorities to ensure that technicians work together cohesively and are accountable for assigned tasks. Maintain a schedule to aid in the timely completion of work installations and service work. The Service Supervisor ensures all work scheduled is performed safely and to the customer's satisfaction.

Job Duties

• Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
• Assign parts and labor costs correctly for customers involving warranty processes.
• Maintains staff by training employees, maintaining a safe, secure, and engaged work environment, and developing personal growth opportunities.
• Develops staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; developing, coordinating, and administering policies, procedures, and productivity standards.

Work Experience & Qualifications

• Our ideal candidate would have a minimum of 2 years of experience in a heavy truck/fleet dealership or shop environment.
• Strong technical knowledge
• Communicates effectively either written or verbally.
• Computer and software skills including Microsoft Office Suite.

Employee Rewards And Benefits

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

About The Company

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few. What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done. We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands. W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers. Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment. Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP