Heavy-Duty Service Advisor | Customer Care & Tech Liaison

W.W.Williams; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

Employee Referral Bonus Program

Medical, Dental and Vision Insurance

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Job summary

W.W. Williams in Phoenix is seeking a Service Advisor to support technicians and help run a profitable service department, focusing on staffing, customer satisfaction, and cost controls.

You will coordinate with customers, quote work, document communications, open and close work orders, and verify warranty status, contributing to timely, quality service.

This role offers a collaborative environment with opportunities for growth and training.

Qualifications

• 3+ years’ experience in heavy duty dealership or diesel service environment.
• Excellent written and verbal communication.
• Strong customer service orientation and problem solving.
• Proficient with Microsoft Office Suite.

Responsibilities

• Communicates with the customer, either by phone or in person, to determine customer’s concerns, problems or needs - present and future - while maintaining a high degree of professionalism.
• Matches customer needs with W. W. Williams product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities.
• Liaison between customers and shop personnel to determine work to be performed, quote prices and credit terms with a high degree of accuracy and obtain customers’ authorization to proceed.
• Stays in close contact with customers during the course of the transaction and documents all communications with the customer including price quotes, authorizations received, payment terms and special customer requests.
• Open and close work orders in a timely manner.
• Verifying equipment's current warranty status with assistance from warranty department.

Skills

Heavy duty dealership experience

Customer service

Communication skills

Tools

Microsoft Office

Job description

W.W. Williams in Phoenix is seeking a Service Advisor to support technicians and help run a profitable service department, focusing on staffing, customer satisfaction, and cost controls.

You will coordinate with customers, quote work, document communications, open and close work orders, and verify warranty status, contributing to timely, quality service.

This role offers a collaborative environment with opportunities for growth and training.