Team Operations Lead: Scheduling, Quality & Growth

W.W.Williams; North Las Vegas (NV); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Holidays

Wellness Day

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Company Training

Growth Opportunities

Leadership Development

Job summary

W.W. Williams seeks a Team Operations Manager to oversee daily throughput, scheduling accuracy, backlog control, and quality across branches. You will drive technician productivity and KPI performance while ensuring reliable on-time delivery for customers.

The role requires supervisory experience, strong communication skills, and proficiency with Microsoft Office. Join a company with a long history and a focus on training and growth.

Qualifications

• Associate degree from a two-year college or technical school; or two years of related experience and/or training; or equivalent combination of education and experience.
• Supervisory Experience
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Accountable for daily scheduling execution and backlog health through Service Coordination Supervisors.
• Own technician productivity, labor utilization, and execution efficiency within assigned territory.
• Ensure quality assurance reviews are conducted to reduce repeat work and execution defects.
• Resolve operational customer issues prior to escalation to Regional Operations Manager.
• Drive corrective action when branch KPIs fall outside established thresholds.
• Lead hiring, development, and performance management of branch personnel.

Skills

Supervisory Experience

Verbal Communication

Written Communication

Microsoft Office Suite

Education

Associate degree or two years related experience

Tools

Microsoft Office Suite

Job description

W.W. Williams seeks a Team Operations Manager to oversee daily throughput, scheduling accuracy, backlog control, and quality across branches. You will drive technician productivity and KPI performance while ensuring reliable on-time delivery for customers.

The role requires supervisory experience, strong communication skills, and proficiency with Microsoft Office. Join a company with a long history and a focus on training and growth.