Service Supervisor - Lead Field Teams & Drive Growth

Convergint; Austin (TX); On-site; USD 65,000 - 86,000; Full time

Benefits offered by this job

Paid time off

Medical, dental & vision plan

401K matching

Job summary

Convergint is seeking a full-time, enthusiastic Service Supervisor in Austin, TX to lead field service delivery and drive customer satisfaction.

You will supervise Field Specialists, Service Coordinators, and Inspectors, managing resources, costs, safety and quality to grow our service base while upholding Convergint's culture of integrity and accountability. You’ll partner with customers to ensure timely, compliant service delivery and continuous improvement.

Qualifications

• Possesses leadership and mentoring abilities.
• Strong financial acumen including cost control and margins.
• Proficient with MS Office applications (Outlook, Excel, PowerPoint).
• Developing project management experience in technical environments.

Responsibilities

• Maximize customer satisfaction by delivering on service commitments and CSPs.
• Supervise Field Specialists, Service Specialists, Coordinators, and Inspectors in service delivery.
• Manage resources, costs, safety, quality, and customer satisfaction for service delivery and expansion of the base.
• Drive growth and delivery of service products in the local market (CTC).
• Perform other duties as required.

Skills

Leadership

Financial analysis

MS Office

Project management

Education

College degree or equivalent

Job description

Convergint is seeking a full-time, enthusiastic Service Supervisor in Austin, TX to lead field service delivery and drive customer satisfaction.

You will supervise Field Specialists, Service Coordinators, and Inspectors, managing resources, costs, safety and quality to grow our service base while upholding Convergint's culture of integrity and accountability. You’ll partner with customers to ensure timely, compliant service delivery and continuous improvement.