Field Service Supervisor

Convergint Technologies, LLC; Urbandale (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Time Off 13 days + holidays

Job summary

Convergint is seeking a full-time Service Supervisor to join a dynamic team dedicated to growth and excellence in service delivery. The role can be field- or office-based and focuses on maximizing customer satisfaction, cost control, and effective management of resources.

We value a forward-thinking mindset and a commitment to safety, quality, and delivering results as part of Convergint’s culture and mission to protect lives and assets.

Qualifications

• Leadership orientation and mentoring of others in the department.
• Advanced financial analytical skills including cost control (e.g. gross margin calculations).
• Proficiency in Microsoft Outlook, Project, Excel, Word and PowerPoint.
• Developing project management experience in a technical environment (building automation systems, fire alarm systems, and/or electronic security systems).

Responsibilities

• Maximize customer satisfaction by executing all Convergint commitments on CSPs, time and material, parts sales and other service duties.
• Line position managing resources, costs, safety, quality assurance and customer satisfaction for service delivery and expansion.
• Supervise Field Specialists, Service Specialists, Service Coordinators, and/or Inspectors in service delivery.

Skills

Leadership orientation

Financial analysis

Microsoft Outlook

Microsoft Project

Microsoft Excel

PowerPoint

Education

College degree or trade school

Tools

Outlook

Project

Excel

Word

PowerPoint

Job description

Convergint is seeking a full-time Service Supervisor to join a dynamic team dedicated to growth and excellence in service delivery. The role can be field- or office-based and focuses on maximizing customer satisfaction, cost control, and effective management of resources.

We value a forward-thinking mindset and a commitment to safety, quality, and delivering results as part of Convergint’s culture and mission to protect lives and assets.