Service Supervisor: Lead Customer Experience & Sales

Total Wine & More; Houston (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k)

Job summary

Fine Wines & Spirits of North Texas LLC is seeking a Supervisor to support store operations and grow our sales and service culture. You will lead by example, resolve customer issues, and ensure a welcoming environment with strong product knowledge.

The role requires 1-3 years in retail supervision, a high school diploma, and the ability to work evenings and weekends. Comprehensive benefits and a total rewards program are included.

Qualifications

• High school diploma or equivalent required.
• 1-3 years retail supervisory experience preferred.
• Strong interpersonal and coaching skills to drive sales.

Responsibilities

• Support service team, merchandising and front-end operations.
• Lead by example to deliver best-in-class customer service.
• Coach and develop team members; maintain store safety and cleanliness.

Skills

Supervisory experience

Customer service

POS systems

Flexible schedule

Team player

Communication

Education

High school diploma or equivalent

Tools

Inventory management software

Job description

Fine Wines & Spirits of North Texas LLC is seeking a Supervisor to support store operations and grow our sales and service culture. You will lead by example, resolve customer issues, and ensure a welcoming environment with strong product knowledge.

The role requires 1-3 years in retail supervision, a high school diploma, and the ability to work evenings and weekends. Comprehensive benefits and a total rewards program are included.