Retail Team Lead — Beverage & Customer Experience

Total Wine & More; Denton (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO

Health care plans

401(k)

Job summary

Total Wine & More in Denton, Texas, is seeking a Supervisor to support store operations, drive a service culture, and lead a team in delivering best-in-class alcoholic beverage experiences. You will mentor staff, resolve customer issues, and help achieve store KPIs while ensuring compliance and safety.

The role requires 1+ year supervisory experience in retail, strong communication skills, and flexibility to work evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ year supervisory in retail.
• Strong interpersonal skills and teamwork.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS and inventory management software.
• Flexibility to work evenings and weekends.

Responsibilities

• Serve in a team role to support service, merchandising, and front-end operations, driving sales and KPIs.
• Lead by example to deliver outstanding customer service and maintain a welcoming store atmosphere.
• Supervise team members and support training and development in product knowledge and sales skills.
• Ensure compliance with alcohol sale laws and maintain a safe, compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player

Customer service

Coaching peers

Flexible schedule

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Denton, Texas, is seeking a Supervisor to support store operations, drive a service culture, and lead a team in delivering best-in-class alcoholic beverage experiences. You will mentor staff, resolve customer issues, and help achieve store KPIs while ensuring compliance and safety.

The role requires 1+ year supervisory experience in retail, strong communication skills, and flexibility to work evenings and weekends.