Store Supervisor — Service & Sales Leader

Total Wine & More; Plano (TX); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Store discounts

Health care plans

401(k)

Job summary

Total Wine & More in Plano, TX seeks a Supervisor to support store operations and build a high-performing sales and service culture. You will lead by example, coach team members, and ensure compliance with alcohol laws while maintaining a safe, welcoming store environment.

The role requires 1–3 years in retail supervision, strong interpersonal skills, and experience with POS and inventory systems. Flexible scheduling, including evenings and weekends, is expected.

Qualifications

• 1-3 years of experience, 1+ year in a supervisory role within retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.
• Must be 21 years of age or older.

Responsibilities

• Support store operations and sales culture to deliver best-in-class service.
• Supervise team members and support training and development.
• Ensure compliance with alcohol laws and safety standards.
• Maintain store safety and cleanliness; assist with front-end operations.
• Drive sales and meet key performance metrics (KPMs).
• Perform other duties as assigned.

Skills

Supervisory experience

Team player

Interpersonal skills

Customer service orientation

Coaching peers

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Plano, TX seeks a Supervisor to support store operations and build a high-performing sales and service culture. You will lead by example, coach team members, and ensure compliance with alcohol laws while maintaining a safe, welcoming store environment.

The role requires 1–3 years in retail supervision, strong interpersonal skills, and experience with POS and inventory systems. Flexible scheduling, including evenings and weekends, is expected.