Service Specialist

AppleOne Employment Services; San Bernardino (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Job summary

AppleOne Employment Services in San Bernardino, CA seeks a dependable Service Specialist to blend administrative, customer service, and dispatch tasks in a fast-paced environment. You will support driver coordination, compliance, onboarding, injury reporting, and team communication.

Training will help you succeed in our processes and service expectations while you grow with a reliable, team‑oriented group that values accuracy and punctuality.

Qualifications

• Coordinate driver assignments and support dispatch-related communication.
• Maintain DOT compliance files, review documents for accuracy, and assist with administrative reporting.
• Support driver hiring, onboarding, customer service, and daily office operations.
• Communicate effectively with drivers, internal teams, and other business contacts.

Responsibilities

• Assist with dispatching commercial drivers to various assigned locations.
• Support DOT compliance file maintenance, document review, and record accuracy.
• Prepare and file injury reports while following internal procedures.
• Make outbound and inbound calls to drivers, team members, and other contacts as needed.
• Support hiring and onboarding activities for new drivers.
• Help the team maintain smooth daily operations in a fast-paced service environment.

Skills

Driver coordination

DOT compliance

Customer service

Office administration

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Job Summary

We are seeking a dependable and detail-oriented Service Specialist for a temp-to-hire opportunity in San Bernardino, CA. This role is ideal for an administrative, customer service, or dispatch professional with transportation experience who enjoys a fast-paced environment and supporting daily operations.

The Service Specialist is a blended Admin, CSR, and Dispatcher position supporting commercial driver coordination, compliance documentation, onboarding, injury reporting, and team communication. This is a strong opportunity for someone who is organized, adaptable, and ready to grow with a supportive team that values reliability, communication, teamwork, and accuracy.

Candidates who thrive in this role are quick learners, strong multitaskers, and confident working both independently and collaboratively. Training will be provided to help you succeed in the company’s processes, systems, and service expectations.

Key Responsibilities

• Assist with dispatching commercial drivers to various assigned locations.
• Support DOT compliance file maintenance, document review, and record accuracy.
• Prepare and file injury reports while following internal procedures.
• Make outbound and inbound calls to drivers, team members, and other contacts as needed.
• Support hiring and onboarding activities for new drivers.
• Help the team maintain smooth daily operations in a fast-paced service environment.

Compensation and Benefits

• Pay: $25 to $28 per hour.
• Job type: Temp-to-hire.
• Location: San Bernardino, CA.
• Schedule: Monday to Friday, 8:30 a.m. to 6:00 p.m., on-site, with a 30-minute lunch.
• Occasional weekend schedule: Saturday and Sunday, 7:30 a.m. to 5:00 p.m., work from home.
• Flexibility to work overtime is required.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Coordinate commercial driver assignments and support dispatch-related communication.
• Maintain DOT compliance files, review documents for accuracy, and assist with administrative reporting.
• Support driver hiring, onboarding, customer service, and daily office operations.
• Communicate effectively with drivers, internal teams, and other business contacts.
• 3 to 5 years of relevant administrative, customer service, transportation, or dispatch-related experience.
• Transportation experience is required.
• Proficiency with Microsoft Office.
• Strong customer service and administrative skills.
• Ability to multitask effectively in a fast-paced environment.
• High attention to detail and accuracy.
• Strong verbal and written communication skills.
• Reliable, punctual, patient, and adaptable to change.
• Team-oriented with the ability to work independently when needed.
• Quick learner with a flexible and professional approach.

Preferred Qualifications

• Dispatch experience is preferred.
• Bilingual Spanish skills are a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.