Credit Support Representative II

AppleOne Employment Services; Riverside (CA); Hybrid; USD 28,000 - 32,000; Full time

Job summary

AppleOne Employment Services is seeking a detail-oriented Credit Support Representative II in Riverside, CA for a temporary-to-hire position. You will assist customers, maintain account records, process documentation, and support payment and collections activities.

The role is entry-level with training support, a fast-paced environment, and potential for long-term growth based on business needs. Expect about 90% remote work with some in-office meetings.

Qualifications

• 1–2 years of relevant experience in customer service, call center, administrative support, accounting support, credit, or financial services.
• High school diploma or equivalent required.
• Strong attention to detail and accurate data entry.
• Excellent customer service, follow-up, and communication skills.
• Ability to work with urgency while maintaining accuracy.

Responsibilities

• Deliver excellent customer service by answering and returning calls, responding to emails, providing documents, and following up with customers as needed.
• Perform accurate data entry for new account setup, COD accounts, ship-to accounts, lien paperwork, lien releases, trade references, and customer maintenance records.
• Review, complete, and sign customer lien waiver requests within established approval authority limits.
• Process customer payments and assist with collections activities using GetPaid, with training provided.
• Manage a portfolio of COD accounts by coordinating with customers, operations, sales, and internal team members.
• Monitor department emails, route requests to the appropriate team member, and support departmental projects or management directives.

Skills

Customer service

Data entry

Payment processing

Account maintenance

Phone & email communication

Microsoft Office (Teams, Excel, Word,

Education

High school diploma or equivalent

Tools

GetPaid

Epicor

Job description

Job Summary

We are seeking a detail-oriented Credit Support Representative II for a temp-to-hire opportunity in Riverside, CA. This entry-level role supports the Credit and Financial Relations department by assisting customers, maintaining account records, processing documentation, and supporting payment and collections activities.

This is a strong opportunity for someone with customer service, call center, administrative, or accounting support experience who enjoys a fast-paced environment and takes pride in accuracy. The team offers training, cross-functional support, and the chance to build valuable experience in credit services, customer account maintenance, lien documentation, and payment processing.

The ideal candidate is dependable, professional, and comfortable communicating with customers by phone and email. This role is well suited for someone who wants a stable schedule, a mostly remote work arrangement, and the potential to grow into a long-term opportunity based on business needs.

Key Responsibilities

• Deliver excellent customer service by answering and returning calls, responding to emails, providing documents, and following up with customers as needed.
• Perform accurate data entry for new account setup, COD accounts, ship-to accounts, lien paperwork, lien releases, trade references, and customer maintenance records.
• Review, complete, and sign customer lien waiver requests within established approval authority limits.
• Process customer payments and assist with collections activities using GetPaid, with training provided.
• Manage a portfolio of COD accounts by coordinating with customers, operations, sales, and internal team members.
• Monitor department emails, route requests to the appropriate team member, and support departmental projects or management directives.

Compensation and Benefits

• Pay: $20 to $23 per hour.
• Job Type: Temp-to-hire.
• Assignment Length: 6-month temporary assignment with potential for temp-to-hire based on site needs.
• Schedule: Monday through Friday, 8:00am to 5:00pm.
• Work Arrangement: Approximately 90% remote.
• Office Requirements: Must report to the office on the first day and for meetings as needed.
• Travel Requirements: May be asked to travel to Oceanside or Fullerton for meetings.

Required Qualifications and Skills

• Support credit services, customer account setup, payment processing, and account maintenance.
• Manage customer communication through phone, email, and department mailbox follow-up.
• Process lien paperwork, lien releases, lien waiver requests, COD accounts, and customer records.
• Assist with collections contacts, past-due invoice monitoring, and customer payment reconciliation.
• 1 to 2 years of relevant experience preferred in customer service, call center, administrative support, accounting support, credit, or financial services.
• High school diploma or equivalent required.
• Strong attention to detail and ability to complete accurate data entry.
• Excellent customer service, follow-up, and communication skills.
• Ability to work with a high sense of urgency while maintaining accuracy and professionalism.
• Proficiency with Microsoft Office Suite, including Teams, Excel, Word, and Outlook.
• Ability to make decisions within designated approval and authorization limits.
• Comfortable sitting for extended periods, talking on the phone, listening, and working at a computer.
• Flexibility to work occasional long or varied hours as needed.

Preferred Qualifications

• Experience with Epicor or GetPaid is preferred, but training will be provided.
• Construction lien experience or lien waiver knowledge is preferred, but not required.
• Experience supporting credit, collections, accounts receivable, customer accounts, or financial relations teams is a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.