Service & Scheduling Specialist

SUNation Energy, Inc.; Town of Islip (NY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

SUNation Energy, Inc. is seeking a service coordinator to answer calls, greet customers, and act as the liaison between clients, service technicians, and vendors. The role schedules service appointments, manages logistics for personnel and equipment, and follows up with customers.

The position requires strong communication, organization, and CRM familiarity. Daily tasks include creating invoices, updating CRM, and generating service reports. This role is office-based in Islip, NY.

Qualifications

• Strong customer service and communication skills.
• Ability to coordinate scheduling for staff and equipment.
• Familiarity with CRM systems and basic reporting.

Responsibilities

• Welcomes customers by greeting them via phone or email for inbound inquiries.
• Schedule service appointments and manage logistics for personnel/equipment.
• Handle customer calls and emails and interface with manufacturers for support.
• Create client invoices and follow up on payments.
• Prepare daily service reports and CRM updates.
• Generate reports on service work and assist with advanced issues.

Skills

Telephone Skills

Verbal Communication

Listening

Professionalism

Customer Focus

Organization

Informing Others

Handles Pressure

Supply Management

Microsoft Word

Excel

General Computer Usage

Very Organized

Education

Associate's degree or higher

Tools

Basecamp

Salesforce

Job description

SUNation Energy, Inc. is seeking a service coordinator to answer calls, greet customers, and act as the liaison between clients, service technicians, and vendors. The role schedules service appointments, manages logistics for personnel and equipment, and follows up with customers.

The position requires strong communication, organization, and CRM familiarity. Daily tasks include creating invoices, updating CRM, and generating service reports. This role is office-based in Islip, NY.