Service Coordinator Specialist

NRG Controls Inc.; Harrisburg (Dauphin County); On-site; USD 42,000 - 52,000; Full time

Job summary

NRG Controls Inc. is seeking a Service Coordinator Specialist to provide administrative, scheduling, and customer support for its service department in Harrisburg, PA.

The role ensures efficient operation by managing service requests, coordinating technicians, and maintaining clear communication with clients, field personnel, and management. You will play a key role in upholding high standards of service accuracy and operational efficiency, handling work orders, billing assistance, and data

Qualifications

• High school diploma or GED; associate’s degree preferred.
• Minimum of two years of experience in service coordination, dispatch, or administrative support.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Strong organizational and communication skills.

Responsibilities

• Receive, log, and prioritize service requests from customers and internal departments.
• Schedule and coordinate technicians for service calls, preventive maintenance, and warranty work.
• Communicate with customers to confirm appointments, follow up on completed service, and address inquiries.
• Prepare and process service work orders, ensuring all required documentation is complete and accurate.
• Assist with billing and invoicing for completed service work.
• Maintain and update service logs, technician schedules, and customer databases.
• Support parts ordering and vendor coordination for repair and maintenance activities.
• Collaborate with the Service Manager and field staff to ensure timely project completion and follow-up.
• Monitor open work orders and ensure timely resolution of outstanding service requests.
• Generate service activity reports and assist with department metrics as required.
• Maintain compliance with company policies, safety procedures, and customer requirements.

Skills

Strong communication

Organizational skills

Multitasking

Customer service mindset

Education

High school diploma or GED

Associate degree in Business/Administration or related field

Tools

Microsoft Office Suite (Excel, Outlook, Word)

ERP systems

Scheduling software

Job description

Overview

The Service Coordinator Specialist is responsible for providing administrative, scheduling, and customer support to ensure the efficient operation of NRG Controls’ service department. This position manages service requests, schedules technicians, and maintains communication between clients, field personnel, and management. The Service Coordinator Specialist plays a key role in maintaining high standards of customer service, accuracy, and operational efficiency within the service division.

Responsibilities

• Receive, log, and prioritize service requests from customers and internal departments.
• Schedule and coordinate technicians for service calls, preventive maintenance, and warranty work.
• Communicate with customers to confirm appointments, follow up on completed service, and address inquiries.
• Prepare and process service work orders, ensuring all required documentation is complete and accurate.
• Assist with billing and invoicing for completed service work.
• Maintain and update service logs, technician schedules, and customer databases.
• Support parts ordering and vendor coordination for repair and maintenance activities.
• Collaborate with the Service Manager and field staff to ensure timely project completion and follow-up.
• Monitor open work orders and ensure timely resolution of outstanding service requests.
• Generate service activity reports and assist with department metrics as required.
• Maintain compliance with company policies, safety procedures, and customer requirements.

Qualifications

Required Qualifications:

• High school diploma or GED required; associate’s degree in Business, Administration, or related field preferred.
• Minimum of two (2) years of experience in service coordination, dispatch, or administrative support.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Strong organizational and communication skills.

Preferred Qualifications:

• Experience in building automation, HVAC, or construction industries.
• Familiarity with ERP or service management systems.
• Knowledge of scheduling, work order tracking, and billing processes.
• Customer service experience in a technical or field service environment.

Knowledge, Skills, and Abilities (KSAs)

• Strong communication and interpersonal skills.
• High attention to detail and accuracy in data entry.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Positive and professional demeanor in customer interactions.
• Ability to work independently and collaboratively with internal teams.