Post-Sales Service & Scheduling Coordinator

WindowRama; Brentwood (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

WindowRama in New York seeks a friendly Service Coordinator to support customers after purchase by answering service calls, scheduling in-home appointments, and coordinating with technicians, manufacturers, and the sales team.

The role emphasizes problem solving, organization, and clear communication in a fast-paced environment; you will help maintain records, assist training, and ensure issues are resolved efficiently.

Qualifications

• 1–3 years of customer service, post-sales service, or similar experience.
• High School Diploma or GED required; some college preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and follow-through.
• Positive, professional, and team-oriented attitude.
• Comfortable working with computers and Microsoft Office.
• Experience with AS400 or a similar system is a plus.
• Call center, scheduling, or dispatch experience is a plus.
• Building materials or home improvement industry experience is a plus.

Responsibilities

• Answer customer calls and emails and provide excellent customer service.
• Schedule in-home service appointments for our Service Technicians.
• Coordinate communication between customers, technicians, manufacturers, and sales team members.
• Assist customers with service-related questions and concerns.
• Follow up on service requests and help ensure issues are resolved.
• Maintain accurate records and complete required reports.
• Assist with training new hires and cross-training team members.
• Perform additional administrative and service-related tasks as needed.

Skills

Customer service

Post-sales service

Communication

Multitasking

Detail oriented

Team oriented

Microsoft Office

Education

High School Diploma or GED

Some college preferred

Tools

AS400

Scheduling software

Job description

WindowRama in New York seeks a friendly Service Coordinator to support customers after purchase by answering service calls, scheduling in-home appointments, and coordinating with technicians, manufacturers, and the sales team.

The role emphasizes problem solving, organization, and clear communication in a fast-paced environment; you will help maintain records, assist training, and ensure issues are resolved efficiently.