Service Experience & Scheduling Specialist

NRG Controls Inc.; Harrisburg (Dauphin County); On-site; USD 42,000 - 52,000; Full time

Job summary

NRG Controls Inc. is seeking a Service Coordinator Specialist to provide administrative, scheduling, and customer support for its service department in Harrisburg, PA.

The role ensures efficient operation by managing service requests, coordinating technicians, and maintaining clear communication with clients, field personnel, and management. You will play a key role in upholding high standards of service accuracy and operational efficiency, handling work orders, billing assistance, and data

Qualifications

• High school diploma or GED; associate’s degree preferred.
• Minimum of two years of experience in service coordination, dispatch, or administrative support.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Strong organizational and communication skills.

Responsibilities

• Receive, log, and prioritize service requests from customers and internal departments.
• Schedule and coordinate technicians for service calls, preventive maintenance, and warranty work.
• Communicate with customers to confirm appointments, follow up on completed service, and address inquiries.
• Prepare and process service work orders, ensuring all required documentation is complete and accurate.
• Assist with billing and invoicing for completed service work.
• Maintain and update service logs, technician schedules, and customer databases.
• Support parts ordering and vendor coordination for repair and maintenance activities.
• Collaborate with the Service Manager and field staff to ensure timely project completion and follow-up.
• Monitor open work orders and ensure timely resolution of outstanding service requests.
• Generate service activity reports and assist with department metrics as required.
• Maintain compliance with company policies, safety procedures, and customer requirements.

Skills

Strong communication

Organizational skills

Multitasking

Customer service mindset

Education

High school diploma or GED

Associate degree in Business/Administration or related field

Tools

Microsoft Office Suite (Excel, Outlook, Word)

ERP systems

Scheduling software

Job description

NRG Controls Inc. is seeking a Service Coordinator Specialist to provide administrative, scheduling, and customer support for its service department in Harrisburg, PA.

The role ensures efficient operation by managing service requests, coordinating technicians, and maintaining clear communication with clients, field personnel, and management. You will play a key role in upholding high standards of service accuracy and operational efficiency, handling work orders, billing assistance, and data